Herson's Kia

2hours for scheduled oil change. Way too long to have to wait in your lounge area, don’t you think? Way too long to have to wait in your lounge area, don’t you think? More

It is so hard to get through to someone in the service department when you call. When I finally made the appointment and took my car I was told that I will have to leave the car over night to fix the iss department when you call. When I finally made the appointment and took my car I was told that I will have to leave the car over night to fix the issue after I mentioned on my request what the issue was. If not for this bad experience I would say this place is not bad. More

Brian was a great help. Very professional and courteous with my car and providing good information . Very professional and courteous with my car and providing good information . More

Good experience, thank you, Erick, for helping me with the purchase of my EV6. Will be back for my second vehicle. the purchase of my EV6. Will be back for my second vehicle. More

I enjoy coming there to keep my SUV serviced. The Staff Is Very Helpful And Nice. The Staff Is Very Helpful And Nice. More

I've have gotten better service in the pass. This time not so good. Employees going back and forward about thier work schedule. Then was told my cabin filter was dirty. Cabin filter was change This time not so good. Employees going back and forward about thier work schedule. Then was told my cabin filter was dirty. Cabin filter was change with last oil change and the car hasn't been driven that much since last change. More

The sales staff was knowledgeable and went out of their way to satisfy me, including procuring a vehicle from another dealer. way to satisfy me, including procuring a vehicle from another dealer. More

Great sales staff. Josh Detrick was wonderful. Very responsive and informative. Very good experience at Herson's. Josh Detrick was wonderful. Very responsive and informative. Very good experience at Herson's. More

In calling service I got to speak with a knowledgeable person! The service rep was very polite and helpful. Thanks. person! The service rep was very polite and helpful. Thanks. More

Everyone was very pleasant but I was assigned a nice young guy who knew nearly nothing about the car or the process of selling a car. This resulted in countless trips to “ask my manager”. I think my rat young guy who knew nearly nothing about the car or the process of selling a car. This resulted in countless trips to “ask my manager”. I think my rating would be higher if I had been assigned a more knowledgeable sales associate… but this is as accurate a rating I can give given the circumstances. Another glitch was when I asked to come back for a small mechanical question, I was told there were no openings in the service department for two weeks. That seems like an inordinate length of time to get a small issue dealt with. More