Herrnstein of Waverly

Steve was super nice and helpful. The problem was diagnosed and fixed promptly and I was able to pick up my car in less than an hour. Would definitely go back if necessary! The problem was diagnosed and fixed promptly and I was able to pick up my car in less than an hour. Would definitely go back if necessary! More

The agent knowledgeable got me to the right place. I asked my question they answered promptly I was pleased. I asked my question they answered promptly I was pleased. More

Finance dept was great as well as management. Everyone engaged and made me feel very welcome. Sadie Griffin was incredible and knowledge beyond her years. What a great member to have on your te Everyone engaged and made me feel very welcome. Sadie Griffin was incredible and knowledge beyond her years. What a great member to have on your team. I had been getting service work for long time and Sadie always spoke as I passed through the dealership. More

Multiple phone calls to service dept to get an appointment over a week time period You get transferred to service, No one answers, you leave a message, No return call. No calls to let you know you appointment over a week time period You get transferred to service, No one answers, you leave a message, No return call. No calls to let you know your service has been completed. Car is dirty when you pick it up. Foot prints on mats, etc. Oil change reminder not reset on the car although I do appreciate the window sticker. This has happened at every oil change. I don't plan on getting service here now that my free jeep wave services are finished. More

Just took a long time getting back with me and no rental car like I should’ve had for week and a half having my car car like I should’ve had for week and a half having my car More

Everyone was very friendly. The service on my jeep was done quickly. The experience at this dealership exceeded expectations. The service on my jeep was done quickly. The experience at this dealership exceeded expectations. More

8 hours with my vehicle and only accomplished an oil change. Brought in for leak issues and electrical issues. change. Brought in for leak issues and electrical issues. More

Very poor communication and customer service. After waiting a week and a half to get my vehicle in they gave me a date to drop my vehicle off and I did not hear back from them for two weeks, and After waiting a week and a half to get my vehicle in they gave me a date to drop my vehicle off and I did not hear back from them for two weeks, and also leaving at least three massages to try to find out what was going on with my vehicle and the service manager did not return my calls. They kept my vehicle for a month and after changing $150 per hour for labor I would expect some excellent customer service. More

Service department staff was kind and helpful. They explained things well and answered questions professionally. They explained things well and answered questions professionally. More

Took care of my vehicle with no problem in a very expediate manner , to which I was very pleased. expediate manner , to which I was very pleased. More