Herrnstein Hyundai, Inc.

returning customer We traded our 16 elantra for a 17 Tucson sport because we wanted something awd and a little more room. We are very happy with our choice and the Tucso We traded our 16 elantra for a 17 Tucson sport because we wanted something awd and a little more room. We are very happy with our choice and the Tucson is everything and more than we had expected !!! Very happy with our choice ! Very happy with the service we always receive at Hernsteins also, very friendly staff ! More

Thanks Overall a great job. Brooke did so well. She was very helpful and knowledgeable. The one thing I loved about Brooke is that she was not pushy or rude Overall a great job. Brooke did so well. She was very helpful and knowledgeable. The one thing I loved about Brooke is that she was not pushy or rude like most dealers. More

Disappointing After utilizing a Preferred Buyers Program I took the time to perform due diligence. I had everything taken care of, from financing to coverage's, and After utilizing a Preferred Buyers Program I took the time to perform due diligence. I had everything taken care of, from financing to coverage's, and extras, less the signature needed to finalize any auto loan. This was prior to driving an hour to purchase the car I was told was on hand and readily available by a member of the sales staff. I did not get the car I wanted, it was not on the lot and was not when I called for verification. I was passed off from one sales person to another. The car I did purchase was misrepresented due to the sales staffs lack of knowledge. The purchase process was intentionally and unnecessarily dragged out to a few hours; I believe I was there for 4 hours. All I needed was a price, something I reiterated nearly a dozen times. At signing, it seemed as though they were offended or put off because of the fact I had everything taken care of prior. Now, nearly 2 week later, the loan for my trade is still outstanding and I am responsible for two loans. When I inquire, I am told they are looking into it... at what point of the process was my payoff removed, being the dealership has been paid and the loan for the new vehicle initiated, with all transactions pertaining to said process going through the same financial institution? As a vehicle inspector, I handle everything from fraud prevention and asset verification to check exchange for title, if I conducted my self in such a manner, both the banks and the consumers would have profound issues and I would be unemployed. As a consumer, I did my part to ensure my time at the dealership was both efficient and minimal; it was for nothing. If you ordered a pizza and were told it would be ready in 15 min, then drove 20 min to pick it up but it wasn't ready, and after another 10 min of waiting you find they had your ticket but never made the pizza. You wait another 30 min to get a pizza and its not what you ordered nor does it have all the items they stated. What would your feelings on the matter be concerning $22.00 I drove an hour to purchase a vehicle I was told was on the lot. The dealership was informed that I was utilizing a Preferred Buyers Program and my financing as well as additional coverage was already obtained. They were also aware that I had a trade, what that vehicle was and that I expected no more than $1000 for the trade. I was aware of all applicable rebates and incentives and informed them of such over the phone and via email. I was there to get the final price, sign the loan, and drive off the lot; a 45 min process at the most, I was there for slightly over 4 hours, the vehicle I came for per verification was not there, the vehicle I did get was similar, yet after looking at two models and having various aspects highlighted, settled on one that in-fact lacked some of what was stated; a $22,000.00 matter More

Excellent service Was greeted as soon as I entered. Had very good service. Showed me how to use the features in my car. They have me a full tank of gas. Was greeted as soon as I entered. Had very good service. Showed me how to use the features in my car. They have me a full tank of gas. More

Great friendly service We came in looking for a used Santa Fe and found one we loved. But the down payment was too high for us so we had to go a different route. They said t We came in looking for a used Santa Fe and found one we loved. But the down payment was too high for us so we had to go a different route. They said that they could possibly get me in a new accent and I was a little skeptical but I have had one before and loved it so we test drove one and I fell in love. We were able to get it and I'm so happy that we did! More

Very friendly staff! My sales person was very nice and answered all my questions. When she didn't know the answer she asked someone and ensured my questions were answered My sales person was very nice and answered all my questions. When she didn't know the answer she asked someone and ensured my questions were answered and needs were met. More

Excellent The whole crew treated me very respectfully. Ryan went over everything in great detail and showed me all of the features of the car. He took extra tim The whole crew treated me very respectfully. Ryan went over everything in great detail and showed me all of the features of the car. He took extra time to make sure I was well adept at knowing how to use the bluetooth and syncing features. More

Great Customer Service My husband & I absolutely love this dealership!! After a few terrible experiences with the other Herrnstein dealer in Chillicothe by Lowes we always c My husband & I absolutely love this dealership!! After a few terrible experiences with the other Herrnstein dealer in Chillicothe by Lowes we always continue to return to this one. More

2016 Hyundai Veloster Buying my Veloster was the easiest and most pleasant car buying experience I've ever had. Joe was very helpful and friendly. I told him the car that I Buying my Veloster was the easiest and most pleasant car buying experience I've ever had. Joe was very helpful and friendly. I told him the car that I wanted and want features I wanted and he delivered exactly that. I would and I have recommended this dealership to people I know. More

Elantra Buying Experience I had a great experience that was completely hassle free and helped get the vehicle I wanted. Herrnstein Hyundai did a great job and Steve Green took I had a great experience that was completely hassle free and helped get the vehicle I wanted. Herrnstein Hyundai did a great job and Steve Green took great care of us during the purchase. More