Herrin-Gear INFINITI
Jackson , MS
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Triston is a joy to work with Although it took several visits to take care of the problem with my car, Triston was always friendly and professional. The repairs were delayed becaus Although it took several visits to take care of the problem with my car, Triston was always friendly and professional. The repairs were delayed because parts were not available as promised more than once. I finally called the parts department myself and was assured the parts needed would be available at the time of my appointment, or the gentleman in the parts depart would contact me so I could reschedule. Once the parts and service departments were working together, the repair was made in a timely matter. I am pleased. More
Excellent Pleasant environment, friendly staff, fast service and had refreshments available .comfort seating in a warm setting, explains the service provided an Pleasant environment, friendly staff, fast service and had refreshments available .comfort seating in a warm setting, explains the service provided and other services that may be needed. Cleaned the car on request More
Unexpected Pleasure I am so impressed with the service department in this dealership. They were all very friendly, and helpful during a very trying situation. I'm from ou I am so impressed with the service department in this dealership. They were all very friendly, and helpful during a very trying situation. I'm from out of town traveling when we had a failure on my qx56. We called the dealer service about noon in advance of us getting there, (they remembered my call) they got my vehicle in that same afternoon and had it repaired before close of business. The technician and the service coordinator were all very knowledgeable and everyone was very friendly offering extra help several different times and checking back with me while I was waiting. Even charged my dead cell phone while I was waiting for my vehicle to be repaired. I have not been in a dealer service area in the past 51 years since I do all my work myself so I have no comparison but they did it like I would do it if It was my service department. Thanks to everyone that helped us complete our trip with minimal upset. More
Service Review I have given the rating I gave because I received excellent service from the time I arrived at the Infiniti Service Dept. until I left. Hopefully on t I have given the rating I gave because I received excellent service from the time I arrived at the Infiniti Service Dept. until I left. Hopefully on the next visit I will be able to obtain a loaner vehicle from your company to take care of other business in Jackson MS. I live 2 hrs. away and was unable to obtain one to use . More
Customer service Service satisfaction in all aspects. Friendly atmosphere and service. Cleanliness of the facility. Satisfied with the way everything was handled and w Service satisfaction in all aspects. Friendly atmosphere and service. Cleanliness of the facility. Satisfied with the way everything was handled and with everyone. Visit excellent and staff. More
It's About Trust Randy is always courteous, returns calls and makes sure any problems are addressed and solved. My most recent visit to the Service Department reminde Randy is always courteous, returns calls and makes sure any problems are addressed and solved. My most recent visit to the Service Department reminded me why I have chosen Infiniti for my last 3 vehicles. More
We have many years of doing business with Herrin Gear Infin Yates has purchased probably 20 infinity's from Herrin Gear and Shanehan Westfall has always bent over backwards to see that we got exactly what we wa Yates has purchased probably 20 infinity's from Herrin Gear and Shanehan Westfall has always bent over backwards to see that we got exactly what we wanted. More
Responsive Excellent Service Always addresses the issues with my vehicle promptly and with care. I have never had to return for any reason. Repairs are always complete. Thank y Always addresses the issues with my vehicle promptly and with care. I have never had to return for any reason. Repairs are always complete. Thank you for your service. More
Very good Wait time was just as I had been told. Would like to be provided a print out of work that was done. Very pleased with service Wait time was just as I had been told. Would like to be provided a print out of work that was done. Very pleased with service More
Quality Service The staff was knowledgeable and friendly. They tried to fix/service my vehicle, while considering my time!! They also cleaned up my vehicle. I appr The staff was knowledgeable and friendly. They tried to fix/service my vehicle, while considering my time!! They also cleaned up my vehicle. I appreciate that and will be returning. More