Heritage Volkswagen Catonsville

WOW Service!!! I just bought my second vehicle at Russel Volkswagen and I must say that the experience and service can only be described as "Excellence". My sales re I just bought my second vehicle at Russel Volkswagen and I must say that the experience and service can only be described as "Excellence". My sales rep Gabriel Grullon showed a great interest in catering to my every requisite while not attempting to sell me just any vehicle. The finance manager Tony Kim showed a wealth of knowledge in the finance industry while not forsaking/compromising any integrity. With the help of all the staff at Russel Volkswagen I was able to drive away with a brand new shiny dream car, the vehicle has met all my expectation and beyond. I truly cannot say enough to describe how grateful I am to have an extended family at Russel Volkswagen, they truly represent everything a car dealership should be in terms of good virtues, knowledge, and transparency. Kudos for you Russel Volkswagen! More

Flawless customer service with superior knowledge of VW cars Mr. Herb Thomas was great in giving superior customer service with a smile. He is excellent in providing patients during the car buying experience red Mr. Herb Thomas was great in giving superior customer service with a smile. He is excellent in providing patients during the car buying experience reducing all stress to the customer. While also being mindful of the customers time, comfort and support in the car buying process. He is highly recommended to any and all VW customers.?? More

Sales Associate I want to shout out Richie and his team. I was in need of a car, after my car was totaled in an accident and Richie and his team made the buying proce I want to shout out Richie and his team. I was in need of a car, after my car was totaled in an accident and Richie and his team made the buying process so easy. I was in and out in no time! Thank you Russel Volkswagon, you know how to treat your customers right! More

Awesome experience I was helped by Richie here and my experience was top notch. I would highly recommend him and Russel Volkeswagen. If you are lol for VW, get from thes I was helped by Richie here and my experience was top notch. I would highly recommend him and Russel Volkeswagen. If you are lol for VW, get from these guys More

Decisive Was still between a couple cars and came to a decision very quickly thanks to Richie. Overall very pleased with the experience, and extremely happy wi Was still between a couple cars and came to a decision very quickly thanks to Richie. Overall very pleased with the experience, and extremely happy with my new GTI. More

Russel is awesome Very good buying experience. I usually take a bit if time to make decisions and they were very understanding of that. Ritchie was a great sales man an Very good buying experience. I usually take a bit if time to make decisions and they were very understanding of that. Ritchie was a great sales man and worked hard to get me the best deal. More

Purchase of Subaru Legacy. I wanted a Legacy 2.5i with twilight blue exterior and light interior. There were none in stock in all of Baltimore Subaru dealers. I was willing to o I wanted a Legacy 2.5i with twilight blue exterior and light interior. There were none in stock in all of Baltimore Subaru dealers. I was willing to order from factory and wait 3 months. Herb Thomas drove to Fredrick MD the evening I came in and the car was in my possession the next day !!! Greatest service. More

Richie was excellent Richie was awesome and helped me find what I wanted quickly and easily. Would recommend him when looking for a car here anytime. Two thumbs up! Richie was awesome and helped me find what I wanted quickly and easily. Would recommend him when looking for a car here anytime. Two thumbs up! More

Excellent Customer Service I worked w/ Herb to lease a 2016 VW Jetta and he provided excellent customer service. I had a lot of questions throughout the process & not a lot of I worked w/ Herb to lease a 2016 VW Jetta and he provided excellent customer service. I had a lot of questions throughout the process & not a lot of time. He responded very quickly and was able to get the transaction done quickly as well, which I greatly appreciate. More

Russell VW - VW GTI purchased I just purchased my first Volkswagen from Russell VW. My sales associate was "Richie", and he definitely made this experience a pleasant one. Very pr I just purchased my first Volkswagen from Russell VW. My sales associate was "Richie", and he definitely made this experience a pleasant one. Very professional and no hassle buying. Thanks again Richie, you rock! More