Heritage Volkswagen Catonsville

I am extremely disappointed with the service I received from Volkswagen Catonsville after being a loyal customer for several years and spending thousands of dollars servicing my vehicle through their deale from Volkswagen Catonsville after being a loyal customer for several years and spending thousands of dollars servicing my vehicle through their dealership. I recently brought my vehicle in for an issue that has been ongoing for quite some time. Not only have I already paid for repairs related to this issue on two separate occasions, but after recently paying over $3,000 for additional repairs, the exact same problem is still happening. At that point, I expected accountability and urgency from the service department since the issue was supposedly fixed. When I contacted them about bringing the vehicle back, I explained that I would need a loaner vehicle because this was not a new issue, this was a problem I already paid them to correct. I was then told there were no loaner cars available and that there likely would not be one available for several months because other customers were ahead of me. What made this especially frustrating was the lack of accommodation or concern despite my long history with the dealership and the amount of money I have spent there over the years. I explained that since the repair was not properly resolved the first time, I felt my situation should have been prioritized. Instead, I was treated like just another number. I understand that delays and scheduling issues can happen, but when a customer spends thousands of dollars for repairs that do not resolve the problem, there should be better customer service, accountability, and urgency to make the situation right. Unfortunately, this experience has seriously damaged my trust and confidence in Volkswagen Catonsville’s service department. More

Brandon was very helpful and worked with my daughter to make the deal happen. And she was under a time constraint, and we completed the transaction in record time. Thank you, second car we have purchased make the deal happen. And she was under a time constraint, and we completed the transaction in record time. Thank you, second car we have purchased from Heritage. More

Alex was very welcoming and understanding of my situation and the type of vehicle that best suited my family. He tried his best to make it work, and I am grateful that he did. and the type of vehicle that best suited my family. He tried his best to make it work, and I am grateful that he did. More

Cortez was such a big help he kept everything transparent and really worked with us to get our new vehicle shout out to him ! and really worked with us to get our new vehicle shout out to him ! More

Amazing to work with! Anessa understood my needs and helped me get a great deal, thank you! Anessa understood my needs and helped me get a great deal, thank you! More

Tyrone Carr was very helpful! He was very receptive to what i was looking for, answered all my questions, and was very patient with my decision making! He was very receptive to what i was looking for, answered all my questions, and was very patient with my decision making! More

This man is extremely unprofessional. I bought a car on 1/16/26. My mechanic checked the car and seen issues with the The coolant tank that was empty. The Serpentine belt looking worn and I bought a car on 1/16/26. My mechanic checked the car and seen issues with the The coolant tank that was empty. The Serpentine belt looking worn and brown, and low tread on the back tires. I brought it back in on 1/20. They refill it with coolant and tell me the belt and tires passed inspection so they won't replace them. Anastasia told me this. By 1/28 I bring the car back in because the tank is empty again. Anastasia claims the mechanic doesn't see a leak and they need to test it overnight. The test turned into 3 weeks without my car. No updates from service. No communication unless I called several times to get someone on the phone. On 2/19 I email Scott the general manager about my frustration on the lack of communication, the long process of finding the issue on my car, and hoping he could assist in anyway. Instead of email, he decides to call me. He tells me they didn't know of any belt or tire concern and I have a loaner car so I shouldn't feel frustration. As im trying to explain to him my concern getting my car back without him actually knowing what caused the tank to empty, he began interrupting me mid sentence, he began raising his voice, and became very rude. I asked him to please stop raising his voice and watch his tone. He then says " oh my god, go ahead, speak, ask your question". As I start speaking he interrupts again by repeating my name several names to get me to stop talking. I hung up and emailed him stating my disbelief of his combative behavior and unprofessionalism. He never responded. I wish I never step foot in this place. I got my car back 2/21 without any paper work saying what work they did on it or any exact reason the tank was empty. Worst dealer experience ever! More

I've gotten my last 12 cars here. I liked it so much, I also worked there for 2 years ! I liked it so much, I also worked there for 2 years ! More

Wes is an outstanding salesman. I purchased a vehicle from his previous location and he took care of us. When I needed another vehicle there was no question but to go back. I found I purchased a vehicle from his previous location and he took care of us. When I needed another vehicle there was no question but to go back. I found out he was working at another dealership and had to go there! Again he exceeded my expectations and sold me a second car. Super detailed and made sure the process was smooth. If you need a vehicle, make sure you visit Mr Wes! More