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Heritage Volkswagen Catonsville

Baltimore, MD

4.5
672 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6624 Baltimore National Pike

Baltimore, MD

21228

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Showing 672 reviews

February 04, 2025

Horrible experience at this dealer purchased 3 VW vehicles from 2021-2023. Didn’t have any issues before. Obviously new staff now, they are only interested in wasting time, they forget details from o More

by Stevenkhn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Meredith Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Heritage Volkswagen Catonsville responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us and we will do our best to make this better. General Manager, Omid Anushiravani, oanushiravani@mileone.com, 410.818.1182

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January 11, 2025

Brandon is the best! We’ve been using Heritage VW since the OM location closed, and everyone is always beyond personable and helpful. Brandon was not pushy, answered our More

by tmbernstein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meredith Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tavon Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Heritage Volkswagen Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 27, 2024

Avoid Heritage Volkswagen at All Costs! If I could give zero stars, I would. My experience with Heritage Volkswagen in Catonsville has been an absolute nightmare from start to finish. 1 More

by dschafer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Dec 29, 2024 -

Heritage Volkswagen Catonsville responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a positive experience with us. We want to regain your trust and your business. Please reach out to us and we will work with you to resolve this matter to your satisfaction. We can be contacted at, 410.818.2244 Service Manager, Samantha Hollenbaugh, samantha.hollenbaugh@mileone.com, 410.818.2244

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Jan 02, 2025 -

dschafer responded

Samantha, Thank for your time to respond. To be honest I am not sure what can be done to regain my trust. I gave your group more than three times over 6-9 months to correct. I'm like Charlie Brown kicking the football and Heritage is Lucy, promising to NOT move the ball as I am going to kick. Well Lucy, I think I gave you enough chances. Good luck in turning your service department around, based on other reviews you have some work to do!

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October 28, 2024

We had a positive experience working with Stephen. He helped us consider our options and patiently answered all of our questions. The other people at the dealership that we interacted with were all ki More

by A Duffy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meredith Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Peller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tavon Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Heritage Volkswagen Catonsville responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Volkswagen Catonsville so helpful in the purchase of your new vehicle. Feel free to reach out to us if you need anything. Have a wonderful day.

August 22, 2024

I contacted Rhonda through this website to address my finance concern with my purchase at Heritage VW. Rhonda did not make any attempt to contact me. The previous finance manager lied to me about a servi More

by rpicheme07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Littlejohn
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Mena, Rhonda O’Brien
Aug 29, 2024 -

Heritage Volkswagen Catonsville responded

Thank you for taking the time to review Heritage Volkswagen Catonsville. All of our customers’ input and feedback is very important to us, as we strive to meet then exceed your expectations. We apologize for your less than positive experience at our dealership, as this is never our intention. Our Regional Sales Director, Hussein Farzad, would like to discuss your experience in more detail and address your concerns as soon as possible. At your earliest convenience, please contact Hussein directly at hussein.farzad@mileone.com or 443.269.5663 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.

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August 18, 2024

In all of my years shopping for a vehicle never ever have I felt SCAMMED, VIOLATED, and DISRESPECTED. This VW finance department lacks honesty, transparency, integrity and communication. I was shopping for a More

by Nicole V.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charis Winston, Antonio Satchell, Deyiah Kess
Aug 29, 2024 -

Heritage Volkswagen Catonsville responded

Hi Nicole. Thank you for taking the time to review Heritage Volkswagen Catonsville. All of our customers’ input and feedback is very important to us, as we strive to meet then exceed your expectations. We apologize for your less than positive experience at our dealership, as this is never our intention. Our General Manager, Christopher Meagher, would like to discuss your experience in more detail and address your concerns as soon as possible. At your earliest convenience, please contact Christopher directly at christopher.meagher@mileone.com or 443.341.8149 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.

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July 29, 2024

The service was great and my salesman was very helpful on educating me about the car I’m purchasing More

by dawoine02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Satchell, Michael Condon
Jul 31, 2024 -

Heritage Volkswagen Catonsville responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

July 08, 2024

They made sure everything got done in less than a day and checked up to be sure I was satisfied. More

by justdoit
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meredith Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Satchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Heritage Volkswagen Catonsville responded

Hello, we appreciate you taking the time to leave us this feedback. Safe travels!

July 03, 2024

Khalil the salesperson and Tavon the Finance Manager were both very professional and courteous. They valued my time and made every effect to ensure my transaction was seamless. I will highly recommend them f More

by Lisalee448
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Khalil Satchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tavon Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2024 -

Heritage Volkswagen Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

June 26, 2024

My son and I bought two new 2024 Jettas in March 2024. My son's Jetta had a small ding in the hood at time of sale, and both Josh and Gabe assured us they would address it promptly. However, it took over More

by Steve C - Mount Airy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Gillions
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denny Applegarth, Gabriel Walman
Jun 27, 2024 -

Heritage Volkswagen Catonsville responded

Hi Steve. Thank you for taking the time to review Heritage Volkswagen Catonsville. Our goal is to meet then exceed your expectations and are disappointed this did not occur. Our General Manager, Gabriel Walman, has attempted to contact you to address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Gabriel directly at gwalman@mileone.com or 410.753.8917 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

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