Heritage Valley Ford - Brooklyn

Easy Going It was a pleasure doing business with William T. and the crew @ Courtesy Ford. Bill was very easy going, courteous, and quite the gentleman. Spending It was a pleasure doing business with William T. and the crew @ Courtesy Ford. Bill was very easy going, courteous, and quite the gentleman. Spending $50k on a new vehicle was a leap of faith purchase for me particularly after having company cars exclusively since 1989. After walking away from three other dealerships I didn't think I'd ever pull the trigger. A combination of a great deal and salesman along with the exact model I wanted made the decision much easier. I appreciated Bills level of integrity and felt a sense of trust in him almost immediately. The buying process was relatively seamless with upfront bottom line pricing eliminating much of the irritating haggling I experienced with other dealers. Bill was very thorough with great followup skills and if he was unable to answer a question he inquired with senior managers. Kudos to Jeff and Lou as well, overall a great experience at Courtesy Ford! More

Great Experience Great experience at courtesy, dealt with multiple sales associates & finance people they made the purchase of our car very pleasurable. Car prices wer Great experience at courtesy, dealt with multiple sales associates & finance people they made the purchase of our car very pleasurable. Car prices were very reasonable. More

Purchase of 2017 Fiesta from Terry St Onge Terry explained every detail of the purchase to us. He explained all the parts of the financing and sales contract including extended warranties with Terry explained every detail of the purchase to us. He explained all the parts of the financing and sales contract including extended warranties with pros and cons of each one. He demoed the instruments in the car showing each one's function and how to operate them. Buying the car at Courtesy from Terry was truly a great experience. We highly recommend Terry for his excellent knowledge, care, and service to customers. Thanks Terry. Lillian and Michael Paschen Sr. More

Coupon overchages - feeling ripped off. A few years back Courtesy Ford supported some KHS Band Students on a trip to Disney. One of them was my son. I've done my best to support them since A few years back Courtesy Ford supported some KHS Band Students on a trip to Disney. One of them was my son. I've done my best to support them since a company that gives back to the community is good to keep around. I've finally had enough. I went in with a $40 oil change coupon and came out with a $120 bill for a replaced filter cap and a markup for synthetic oil. Might I mention they broke the filter cap then charged me because they couldn't get it off any other way. I could have purchased a filer cap online for $40 or nearby auto parts store for $45 they charged me $60... I've done my best to give them the benefit of the doubt. But when you walk away feeling ripped off you don't come back ... ever... I will take my oil changes and emission tests elsewhere for both my cars from now on. Maybe they are good when your looking for a new Ford but stay far away from the service side... coupons are not worth the paper they are printed on. They will pump up everything but your tires those they let the air out of... seriously get the pressure checked on your tires after service they let the air out. More

THANK YOU BILL THIBODEAU! LOVED DEALING WITH YOU. EASY TO TALK TO, AND FUNNY TOO. WAS A PLEASURE DOING BUSINESS WITH YOU. GREAT JOB. HOPE TO SEE YOU AGAIN!!! LOVED DEALING WITH YOU. EASY TO TALK TO, AND FUNNY TOO. WAS A PLEASURE DOING BUSINESS WITH YOU. GREAT JOB. HOPE TO SEE YOU AGAIN!!! More

"Outstanding Sales Person" I had the pleasure of having Bill Thibodaux as my salesperson back about August 29,2017. I have to say he made Leasing my New F150 Lariat a Breeze. F I had the pleasure of having Bill Thibodaux as my salesperson back about August 29,2017. I have to say he made Leasing my New F150 Lariat a Breeze. From the moment I started talking with him I could tell he was a person that cares for his customer. I had a many Questions and he always found answers to them all. I would highly recommend this man if you are interested in buying a new car or truck. Just to add there were other people at the dealer ship that were very helpful as well. Just want to say Thank you Bill don't ever change man. (Ron,L.) More

Thank you Willam Thibodeau !! Thank you William Thibodeau you made buying a car a pleasure. You made my mother comfortable and relaxed took your time going over everything . I will Thank you William Thibodeau you made buying a car a pleasure. You made my mother comfortable and relaxed took your time going over everything . I will recommend you to everyone !!!!!!! More

Great Customer Service I had a fabulous experience with courtesy ford. I traded in a toyota Corolla, which I also got from courtesy ford, for a brand new ford edge. I got mo I had a fabulous experience with courtesy ford. I traded in a toyota Corolla, which I also got from courtesy ford, for a brand new ford edge. I got more for my Corolla than I anticipated. They worked very hard to give me the best deal possible. Everyone there is super nice and helpful. I HIGHLY recommend this dealership. More

PLEASURE DOING BUSSINESS Over last thirteen months, purchased 1 Used escape and two new Fiestas. Always a pleasure to buy from. Also used over last several years for service. Over last thirteen months, purchased 1 Used escape and two new Fiestas. Always a pleasure to buy from. Also used over last several years for service. found to be fair and honest. Would highly recommend Courtesy Ford. More