Heritage Toyota Catonsville - Service Center

9/23/22 Made an online reservation for oil change, wiper blades and my lane departure warning was not working. Arrived for my 10:40 appt at 10:30. Waited in line to get checked in for 40 minutes. Waited for blades and my lane departure warning was not working. Arrived for my 10:40 appt at 10:30. Waited in line to get checked in for 40 minutes. Waited for shuttle, but no one could tell me when it would come back. Wound up taking an Uber to $15. Went back at 3:30. Advisor got paperwork together & had me sign. Unfortunately, it wasnt MY paperwork. Got mine and did they: Change oil----YES Replace wiper blades----NO Fix lane departure warning----NO Completely unacceptable. Will I take it back? Unlikely. I have bought 3 cars there in the last 6 years. Totally frustrated. More

Horrible customer service. Steer clear of this dealership when having your vehicle service. All day event. Steer clear of this dealership when having your vehicle service. All day event. More

I love working with Robin Yokum. She is a treasure and profoundly customer service oriented. She deserves a raise for how well she handles the pressure when selfish, irate customers She is a treasure and profoundly customer service oriented. She deserves a raise for how well she handles the pressure when selfish, irate customers can’t seem to be civil in a world where patience is a virtue and the pandemic has made everyone’s life a little more frustrating and complicated. More

Sales department is great. Low pressure knowledgeable as is the finance department. Service is great but slow Since they seem to be short handed since the pandemic. Robin is th Low pressure knowledgeable as is the finance department. Service is great but slow Since they seem to be short handed since the pandemic. Robin is the best at finding coupons and specials for service and repairs. More

Went for service to fix the error code that appears on my dashboard and got a bad experience. Service advisers (two ladies) very very rude. Will not bring my car there next time. Not welcoming, not approacha dashboard and got a bad experience. Service advisers (two ladies) very very rude. Will not bring my car there next time. Not welcoming, not approachable. After waiting for 6hrs, nobody called me, I called and nobody can tell. I pulled out my car and nothing has been done. More

I would recommend this dealership to anyone. This is one of the best I've experienced This is one of the best I've experienced More

Mr Calvin! ! Is the best!! Literally my fave thing about visiting the dealership! His smile & his expertise in what he does always leaves me happy!! If I ever ne ! Is the best!! Literally my fave thing about visiting the dealership! His smile & his expertise in what he does always leaves me happy!! If I ever need help or have questions he’s always there to help! More

Poor responsibility of the new vehicle they sold to me.remote start of corolla 2021 stopped working after 4 months.instead of restoring it,they always argued that such a feature never existed in the ca me.remote start of corolla 2021 stopped working after 4 months.instead of restoring it,they always argued that such a feature never existed in the car.total lie to enforce me buy another car or to register with toyota paid services More

Our family has had a wonderful experience with David Day. Over the years we have have purchased or leased with him about 10 times. It is so easy to have a car expert you can trust like David Day and take th Over the years we have have purchased or leased with him about 10 times. It is so easy to have a car expert you can trust like David Day and take the worries and hassle out of getting a car. BV More

My customer service representative was Margaret Popv and she was great and kind! She kep me well informed and seemed to be quite knowledgeable. she was great and kind! She kep me well informed and seemed to be quite knowledgeable. More