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Heritage Toyota Catonsville - Service Center
Baltimore, MD
296 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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296 Reviews of Heritage Toyota Catonsville - Service Center
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June 04, 2014
check engine light the servive area was clean, Ryan was very friendly, honest and patient. He didnt rush me because I had questions. My car was ready for pickup in 3 ho the servive area was clean, Ryan was very friendly, honest and patient. He didnt rush me because I had questions. My car was ready for pickup in 3 hours. Thank you Ryan your the best thus far. More
by jacquelinenance
Employees Worked With
ryan morse
May 27, 2014
Toyota Dora was truly great to work with the car had recalls and major repairs and she kept us informed and explained everything along the way Dora was truly great to work with the car had recalls and major repairs and she kept us informed and explained everything along the way More
by Pegmcdermott
May 16, 2014
My Experience with Russel Toyota in Catonsville, Maryland Russel Toyota provides excellent customer service. Appointments are readily available and easy to make on-line. Service Rep, Meya Stamper, was very Russel Toyota provides excellent customer service. Appointments are readily available and easy to make on-line. Service Rep, Meya Stamper, was very helpful, courteous and friendly. All other personnel are also cordial. The waiting area is pleasant and comfortable. I have always been pleased over the years with the work performed on my Corollas at Russel Toyota. More
by las602
Employees Worked With
Meya Stamper
April 30, 2014
Awesome Job Fast Service!!! Customer Friendly! Would recommend! I am not a fan of the 25 word minimum. I love my Toyota, and the Service Reps were great, but Fast Service!!! Customer Friendly! Would recommend! I am not a fan of the 25 word minimum. I love my Toyota, and the Service Reps were great, but requiring the patrons to spend too much time on your survey almost ensures that only the people who have had issues will respond. More
by Shingen01
Employees Worked With
Robin Yokum
April 29, 2014
10,000 mi. checkup I had several specific questions regarding my "plug-in" Prius and all were answered to my satisfaction. A health check was performed which I apprecia I had several specific questions regarding my "plug-in" Prius and all were answered to my satisfaction. A health check was performed which I appreciated as well. When driving home, the car had a "new car" feel! More
by deltaridge1
April 29, 2014
No Service Appointment & Stellar Customer Service I have enrolled in the online service page. However when I recently drove into the Russel Toyota Service Area I was greeted and welcomed. I apprecia I have enrolled in the online service page. However when I recently drove into the Russel Toyota Service Area I was greeted and welcomed. I appreciate Toyota Service to maintain my vehicle. Most importantly, I look forward to the nice/clean waiting area and the separated children play area. More
by AlisonJones
Employees Worked With
Charles/Chuck McGreggor
April 26, 2014
45,000 Mile Service Robin is great! She explained to me what service I needed and handled any concerns I had. Robin is always kind, friendly and a very dedicated employe Robin is great! She explained to me what service I needed and handled any concerns I had. Robin is always kind, friendly and a very dedicated employee!! I will be back next month to take advantage of the May tire special :) More
by jane21784
Employees Worked With
Robin Yokum
April 17, 2014
Improvement in Lounge I do not live near this shop. Shuttle service is great, but it is still time consuming to me. How about improving the experience in the lounge? 1) T I do not live near this shop. Shuttle service is great, but it is still time consuming to me. How about improving the experience in the lounge? 1) TV is not necessary at all in this time since almost everybody has mobile device. I observed many are working on laptop. TV is too loud and annoyance that I cannot work there that is the issue. 2) Wifi connectivity was sporadic. I hope it has more pervasive through out the lounge. Providing complementary printer for customer may be good idea? 3) I hope there is more quiet area (like library) so that many customers can do their job there as they were waiting. Providing upgraded private spaces (like hotel lounge) may be good idea? 4) More furniture for those who work on the Internet. 5) Provide complimentary snacks which is more healthy and have a good reputation. 6) Tie up with such vendors for snacks/beverages that carry sustainable business practice. 7) maybe more. Thanks! More
by Michiko21C
Employees Worked With
Shawn
April 14, 2014
Our family has been a loyal customer with Russell Toyota since 1987. Since then, we have purchased/leased eight cars from Russell and been extremely pleased with our experience there in terms of both sales since 1987. Since then, we have purchased/leased eight cars from Russell and been extremely pleased with our experience there in terms of both sales and service. Terry Irish was my service rep during my latest visit to Russell when I brought in my Toyota Corolla for service. I found her to be very courteous, friendly and, above all, very knowledgeable in explaining the service needs to the customer. More
by morristhecat2
