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Heritage Toyota Catonsville
Baltimore, MD
1,613 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,613 reviews
September 11, 2025
I had my 10 day old Tundra towed in when the motor failed. Communication with my service advisor (Curtis W.) as well as the service manager (Ali T.) was effectively non existent, involving numerous ca failed. Communication with my service advisor (Curtis W.) as well as the service manager (Ali T.) was effectively non existent, involving numerous calls and voicemails left for them, and the only way to get an answer was to show up in person (the only 2 proactive calls I got were the day it was dropped off and the day it was "ready"). Several weeks in to the process, I drove to the dealer to get an update (as my calls were not returned for several days) and was taken to meet the tech, who told me all the parts had been there for nearly a week and he "hadn't been working on it much" because he assumed I was in arbitration; he then stated that he was "stuck having to reassemble an engine" because the truck was being fixed. At the 6 week mark I was told it was ready, after being told that the tech mis-timed the motor and had to do a partial tear down to fix it (adding 5 days). The results were body damage, interior damage, and an active oil leak with a trail of oil in the dealer's parking lot. 1 week later, the body damage fixed, I was given the truck back. The next day it was I took it back again as it was out of oil (warning on the dash and a dry dipstick) and leaking still (I was told in the morning "everything is fine" when I took the truck to them and then found a puddle in my driveway and took it back yet again). Another 2 weeks of being in the shop I was given the truck back again, and immediately traded it in as I had no confidence in the dealer or technician's abilities. The dealer that took the trade in found that it was still leaking oil AND now leaking coolant as well. There is zero accountability within the service department. During the repair the Toyota Corporate rep with brand engagement also was unable to get calls back from the service manager for >1 week at a time. I requested to speak with the General Manager and never got a return contact. More
by adhanda
September 04, 2025
Heritage Toyota , Ron Filling, and Brittany Alexander has taken care of my vehicles for many years.. The service department has always been professional and explained the process of the repair and cost. Ron taken care of my vehicles for many years.. The service department has always been professional and explained the process of the repair and cost. Ron and Brittany are always visible and approachable. They treat you like family. More
by Mrsykesville
August 22, 2025
Lauren Leonard is a rockstar! Had a frustrating experience with Toyotas national call in center for scheduling but was fortunately transferred to Lauren and she changed my whole Had a frustrating experience with Toyotas national call in center for scheduling but was fortunately transferred to Lauren and she changed my whole experience from frustrating to fantastic! It was apparent how much she cared about giving me GREAT service from the second we began our interaction. She got me scheduled, serviced my RAV4 with professionalism and got me in and out with great efficiency. Loved my Toyota service experience all because of Lauren! You can see how much she cares in her job. Thank you Lauren!! More
by Lee Burrows
Employees Worked With
Lauren Leonard
August 13, 2025
Derrick is a patient and knowledgeable sales consultant. I had questions and he made sure I was satisfied with the information. that was provided. Derrick goes above and beyond to make sure his customers wa I had questions and he made sure I was satisfied with the information. that was provided. Derrick goes above and beyond to make sure his customers walk out feeling happy with the vehicle that they purchase. I highly recommend Derrick as a car sales consultant. More
by Yellow Dress
August 12, 2025
Mr. Parnell is an excellent salesman who cares about the person first before selling a car! You can tell he is anointed and has a servant heart! I recommend all to come to him for your next car! person first before selling a car! You can tell he is anointed and has a servant heart! I recommend all to come to him for your next car! More
by Coppin26
August 05, 2025
Outstanding customer service was knowledgeable and very friendly. DEREK took the time to explain things to me, assisted me with filling out all the paperwork explained the vehicle systems, and then ultima friendly. DEREK took the time to explain things to me, assisted me with filling out all the paperwork explained the vehicle systems, and then ultimately deliver the vehicle to my home which was over an hour and a half two hours away. More
by Halbleibrobert
Employees Worked With
July 30, 2025
Extremely slow and incompetent service. Every time I’ve come I’ve had to wait for hours on end past my scheduled appointment time while my car sits parked in the lot with no one working on Every time I’ve come I’ve had to wait for hours on end past my scheduled appointment time while my car sits parked in the lot with no one working on it. More
by mcamlin4
Employees Worked With
July 27, 2025
I recently purchased a vehicle at Heritage Toyota Catonsville and had the pleasure of working with Derrick. He was helpful and professional. I never felt pressured or rushed, which made the entire ex Catonsville and had the pleasure of working with Derrick. He was helpful and professional. I never felt pressured or rushed, which made the entire experience stress-free. I would recommend Derrick friends, family or anyone in the market for a new car. More
by Jai-Leen
Employees Worked With
July 25, 2025
Great experience. Would go to again. Nice, friendly, knowledgeable about the products. Willing do do what was necessary. Would go to again. Nice, friendly, knowledgeable about the products. Willing do do what was necessary. More
by alex.j.persons
July 24, 2025
Words do not do justice to the value of David Day. He is an expert, gentleman and will become a trusted friend. He goes out of his way to find the exact vehicle you want and need and gets the best pr He is an expert, gentleman and will become a trusted friend. He goes out of his way to find the exact vehicle you want and need and gets the best price for it. I send him a dozen new clients every year and they all rave about his service. More
by jfomalley
Employees Worked With
