Heritage Subaru Catonsville - Service Center

Very easy to schedule service appointment. Day of appointment customer service was excellent; car was ready when promised (I waited at dealership during service). Day of appointment customer service was excellent; car was ready when promised (I waited at dealership during service). More

I always receive great customer service when I come to this dealership. All the staff take their time to explain what’s going on with your car, and the waiting area is nice enough to wait/get some work do this dealership. All the staff take their time to explain what’s going on with your car, and the waiting area is nice enough to wait/get some work done. Shoutout to Lynese! She was great. More

The dealership is clean and the service department is efficient. It's nice they also provide water, coffee, and snacks while you wait. efficient. It's nice they also provide water, coffee, and snacks while you wait. More

As always I received the best service ever from Heritage Subaru today. I always leave knowing they care. Thank you Mr. Emil and team. Subaru today. I always leave knowing they care. Thank you Mr. Emil and team. More

All around great customer service. Team was efficient, courteous, and took tim to explain the services provided. Team was efficient, courteous, and took tim to explain the services provided. More

Ashlyn was great to work with. She went above and beyond to ensure an issue I had was promptly addressed during my last vehicle service. I look forward to having my vehicle service She went above and beyond to ensure an issue I had was promptly addressed during my last vehicle service. I look forward to having my vehicle serviced in the future at this dealership thanks to her. More

Aaron was verb professional and time needed to complete the service was excellent. A+++ grade. the service was excellent. A+++ grade. More

I love the service dept at heritage Subaru but not so much Steve and Ashley.. I have been trying to get the refund for the Gap insurance on my 2021 Subaru Ascent Since March 2024. As of today, still hav much Steve and Ashley.. I have been trying to get the refund for the Gap insurance on my 2021 Subaru Ascent Since March 2024. As of today, still have not seen it. Phone calls and emails are not returned. Even went to corporate, still nothing. Not sure where to go next. Any ideas? More

Sadari provided excellent customer service on this visit to repair brakes ; she reviewed the service request, assured timely follow up, reported other pats that needed attention . She called to expedite my to repair brakes ; she reviewed the service request, assured timely follow up, reported other pats that needed attention . She called to expedite my return time to dealership to pick-up my car. She took care of things in a professional manner and I am grateful for that. More

Sadari always provides wonderful service. She makes sure that everything is taken care of and keeps me updated. She makes sure that everything is taken care of and keeps me updated. More