Heritage Subaru Catonsville - Service Center

Maintenance began on time and staff was clear on how long the process would take. Also, what was being done was conveyed and updates given as needed. the process would take. Also, what was being done was conveyed and updates given as needed. More

Easy drop-off, friendly advisors, video inspection report, great communication and shuttle transportation. Good experience overall report, great communication and shuttle transportation. Good experience overall More

Ashlyn McCormick was great! Very thoughtful, kept me informed. Explained everything to me. Had my car brought around so I didn’t have to walk far! Very thoughtful, kept me informed. Explained everything to me. Had my car brought around so I didn’t have to walk far! More

Gotta give a shoutout to the service team, especially Ashlyn McCormick, for taking care of my car in a timely and professional manner. Thank you! Ashlyn McCormick, for taking care of my car in a timely and professional manner. Thank you! More

Warm people to deal with, clean environment. Ashlyn was great to deal with… only set back, car was not washed as promised… and this is the second time with this dealership…. Everything else Is Ashlyn was great to deal with… only set back, car was not washed as promised… and this is the second time with this dealership…. Everything else Is awesome More

Lynese is outstanding, very knowledgeable, very personable, the best. She is all your dealership representss. personable, the best. She is all your dealership representss. More

I brought my car in for a routine inspection. I really appreciate Lynese's professionalism and willingness to answer all my questions. On one hand, I think this is something consumers expect, but I really appreciate Lynese's professionalism and willingness to answer all my questions. On one hand, I think this is something consumers expect, but on the other hand it is sometimes taken for granted. Either way, it's these little things that are much appreciated and do stand out. Overall, all my dealings with Heritage Subaru Catonsville have been good over the last two years. Please keep up the good work! More

I brought my Subaru Outback in for a 12,000 mile service and worked with Lynese. She was excellent to work with, listened carefully to a couple of questions that I had, made sure they were addressed in the and worked with Lynese. She was excellent to work with, listened carefully to a couple of questions that I had, made sure they were addressed in the service, and followed up with me afterwards to confirm they had been taken care of. Thanks so much! More

May came to my rescue. I was out of town and my 2017 Subaru could not be repaired. May helped me find the right Crosstrek and worked through all the issues with an out of t I was out of town and my 2017 Subaru could not be repaired. May helped me find the right Crosstrek and worked through all the issues with an out of town buyer I didn’t have the title. I didn’t have my checkbook. May made it all work and I now have my fifth Subaru. May knows her Subarus and the sales process throughly. She helped make a difficult situation easy for me. I highly recommend her. More

Ashlyn resolved problem, communicated clearly, and was courteous. She listened and updated me on progress and answered questions patiently. courteous. She listened and updated me on progress and answered questions patiently. More