Heritage Subaru Catonsville

Ashlyn was so pleasant explained the service process thoroughly told me my vehicle would be done as soon as possible.I hope to have her on my next appointment thoroughly told me my vehicle would be done as soon as possible.I hope to have her on my next appointment More

I have been a Subaru owner for nearly thirty years and have experienced a range of service advisors, from excellent to poor, across three dealerships. For the past three years, I have been with Heritage, have experienced a range of service advisors, from excellent to poor, across three dealerships. For the past three years, I have been with Heritage, and I must commend their approach to business. They never charge for updates to the head unit, and unlike another dealership, they are always honest with me. This honesty has led me to drive an extra twenty minutes to visit Heritage. The technicians now provide videos sent to my smartphone, showing their findings during inspections, followed by discussions with the service advisors about what repairs are urgent and which can wait. There is no pressure, and they even offer to wash my car after the work is completed. Lynese, a new face at Heritage for me, made an excellent impression by speaking to me several times during my visit with updates, always with a smile and even apologizing for matters beyond her control, which she was not obligated to do. I appreciated the recognition and respect for my time as a customer from Lynese and I will surely ask for her the next time I bring my Subaru for service at Heritage. One thing that has nothing to do with my service advisor, how's about fixing the TV in the waiting area, it has definitely seen better days? More

Queen was very helpful in the purchase process. I will be very happy with her in the future. Highly recommended. I will be very happy with her in the future. Highly recommended. More

Ashlyn made sure that I understood my warranty and was able to cover costs on repairs that were still under warranty. This was extremely helpful. Catonsville Subaru provides records of repairs and makes s able to cover costs on repairs that were still under warranty. This was extremely helpful. Catonsville Subaru provides records of repairs and makes sure that customers have safely functioning parts and equipment. Thank you! More

Lynese Hutchinson Mile One Heritage Subaru Catonsville She provided quick and easy service without having an appointment. Catonsville She provided quick and easy service without having an appointment. More

The salesperson was great. The girl who demanded I purchase a warranty, Queen, was horribly mean and condescending. I really didn’t like looking at her pictures on her USB phot The girl who demanded I purchase a warranty, Queen, was horribly mean and condescending. I really didn’t like looking at her pictures on her USB photo album of her in a bikini and at bars. She also started playing a song with cuss words while my child was there next to me. Very weird. More

I cannot express enough how grateful I am for Queen's help in finding the best coverage for me. From the very beginning, she was incredibly kind, patient, and genuinely cared about making sure I was take help in finding the best coverage for me. From the very beginning, she was incredibly kind, patient, and genuinely cared about making sure I was taken care of. She walked me through every step with clarity and confidence, answering all of my questions without ever making me feel rushed or overwhelmed. What really stood out was how sweet and personable she was—like talking to a trusted friend who just happens to know everything about protection plans. She listened to my needs, understood my concerns, and found a plan that fits perfectly. I’ve never felt more at ease or supported during a process that can often feel confusing or stressful. Queen truly went above and beyond. If you're looking for someone who is not only knowledgeable but also warm and sincere, Queen is the absolute best. Thank you so much, Queen—you’re a lifesaver! More

Excellent communication, advanced technology used for wait appointment. wait time for an oil change was 1-1/2 hrs. wait appointment. wait time for an oil change was 1-1/2 hrs. More

I had 40K service for my Subaru Outback XT. There were other issues and 'Sadari Walters', the service advisor, was very professional and helpful and all were answered with future follow-up, fo There were other issues and 'Sadari Walters', the service advisor, was very professional and helpful and all were answered with future follow-up, for a possible oil leak, explained. I also appreciated that she kept me informed on progress while I was waiting. More

Pleased all the way around with Nate and Heritage Subaru. Friendly, knowledgeable, helpful, efficient. Treated me very well. Definitely would recommend him. Friendly, knowledgeable, helpful, efficient. Treated me very well. Definitely would recommend him. More