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Heritage Subaru Catonsville
Baltimore, MD
1,491 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,491 reviews
March 20, 2025
I worked with Queen Hall in the finance department. She was so kind and transparent, i would highly recommend her to anyone looking to purchase a warranty. She was so kind and transparent, i would highly recommend her to anyone looking to purchase a warranty. More
by hinkleyadrianna
Employees Worked With
March 20, 2025
She made sure I was satisfied with my car. And answered all my questions about the car And answered all my questions about the car More
by benjaminchavis96
March 20, 2025
She answered all my questions and made sure I was satisfied and happy with my choice satisfied and happy with my choice More
by benjaminchavis96
March 17, 2025
Queen did an excellent job while working our deal . Her knowledge while explaining the warranties & how they differentiate was very exceptional . The next time I purchase I only want to work with her , Her knowledge while explaining the warranties & how they differentiate was very exceptional . The next time I purchase I only want to work with her , she made the process very easy going & satisfying. More
by Javier Gray
Employees Worked With
March 17, 2025
I had a very positive and professional experience with Jessica. She was very accommodating in meeting my scheduling needs. She answered all my questions, even when I asked them more than once. I really a Jessica. She was very accommodating in meeting my scheduling needs. She answered all my questions, even when I asked them more than once. I really appreciated that Jessica helped me set up Bluetooth on the Multimedia System and explained the basics of the operation. I enjoyed meeting with her on my visits to the dealership. More
by cathybarth.1
March 15, 2025
Great customer attention and service. very thorough in explaining everything step by step in the process. very thorough in explaining everything step by step in the process. More
by scottinbalto
March 14, 2025
I have not yet taken delivery of my car. And this would be the fourth time I am buying a car from Heritage Subaru. Go figure! However the call I received from and my interaction with Genera And this would be the fourth time I am buying a car from Heritage Subaru. Go figure! However the call I received from and my interaction with General Manager Mr. Nathan Hollis today, regarding the status of the car, was completely disarming and reassuring. I will give a more complete description of my experience dealing with Heritage Subaru after I take delivery of my car. In the meantime I can only say that Mr. Hollis was very courteous and genuine. He did not appear to sound like merely trying to mollify me or sell me a pitch. He did not even give off the air of a General Manager. He is just a nice, helpful and polite man. More
by KQ@74&68OrNut!
March 13, 2025
I would strongly advise you to avoid this dealership. Our car needed a lot of work and they advised they could, instead, purchase the car from us. Their offer was insanely low, and kept going down each t Our car needed a lot of work and they advised they could, instead, purchase the car from us. Their offer was insanely low, and kept going down each time they talked to us, from $4,000 to $1800 to $1000. We of course did not take the offer and traded the car in at another dealership for $9000. Obvious attempt to extort us because we were from out of town. Incredibly unpleasant experience. More
by displeased
Employees Worked With
March 12, 2025
I’m leaving this review because of outstanding attentiveness displayed by Ms. Sadari Walters. The only reason I’m not leaving a 1 star is because she rectified a troublesome situation that the dea attentiveness displayed by Ms. Sadari Walters. The only reason I’m not leaving a 1 star is because she rectified a troublesome situation that the dealership has created for me. Once she took over and started handling my vehicle, I was able to get the answers I needed; as well as the repairs done in a timely fashion. Instead of things taking months as they did with my first experience, it took just around a couple weeks and now a huge burden has been lifted from my shoulders. Ms. Walters changed the sour taste that the dealership had left in my mouth and I really hope she is appreciated for her dedication and work ethic. She deserves praise More
by ryleyjoseph98
March 11, 2025
I had a great experience. May Farris was wonderful. She explained everything that was needed and why, and asking her questions was easy. I appreciated her checking in on me al May Farris was wonderful. She explained everything that was needed and why, and asking her questions was easy. I appreciated her checking in on me along the way. More
by MA48
Employees Worked With
