Heritage Subaru Catonsville

I had an excellent car purchasing experience. Ms. Farris was helpful and knowledgeable, and I did not feel any pressure to buy a car that wasn't right for me. Ms. Farris was helpful and knowledgeable, and I did not feel any pressure to buy a car that wasn't right for me. More

King and Taylor were extremely helpful in purchasing my Subaru.. I drove a distance to find someone reliable and understanding and I can not tell you how much they made the whole experience less stressful. Subaru.. I drove a distance to find someone reliable and understanding and I can not tell you how much they made the whole experience less stressful. King and Taylor were so helpful in explaining the features of the car and went out of their way to make sure I was comfortable and confident with my purchase. Thanks so much - hands down the best experience I have had in purchasing a car! Kudos to King and Taylor ": ) More

I had a good experience, they explained everything and very nice people to work with. very nice people to work with. More

The overall experience was good, but if there is one thing that I have to say is that there was quite a bit of inconsistency in the information given during the sales process thing that I have to say is that there was quite a bit of inconsistency in the information given during the sales process More

Very professional and courteous. Greatly appreciated not being put through the usual upsell process; they made things as simple as possible in spite of an Internet outage. Greatly appreciated not being put through the usual upsell process; they made things as simple as possible in spite of an Internet outage. More

We were helped by Mariah Johnston and she could not have been more helpful and courteous. She was absolutely amazing and very helpful during the internet outage that held us hostage for hours. been more helpful and courteous. She was absolutely amazing and very helpful during the internet outage that held us hostage for hours. More

The worst to deal with. Sold car out from under an offer I told salesman I was accepting. I tried for 3 days to close the deal. They then tried to come back with a higher of Sold car out from under an offer I told salesman I was accepting. I tried for 3 days to close the deal. They then tried to come back with a higher offer. I had prior offer in writing. When I contacted mane ent to complain, they were non responsive and I was the one who found out they sold the car by checking their website, Manager alleges he didn’t know and blamed it on Comcast failure. Total xx. Who signs off on the deals? This, in my opinion, was classic bait in switch. These folks, in my opinion, are not trustworthy. More

Complete Customer service at the beginning, during, and after the sale!!! I also received a call from management after the sale to make sure all aspects of the sale were covered including service in the fu after the sale!!! I also received a call from management after the sale to make sure all aspects of the sale were covered including service in the future!! More

The saleswoman Mrs May is the best. She may my car buying experience a great one and I highly recommend any who’s looking to purchase a car to go see her. She may my car buying experience a great one and I highly recommend any who’s looking to purchase a car to go see her. More

May was very helpful! She worked with me knowing what vehicle I wanted and didn’t push me to buy if I wasn’t comfortable! Loved working with her! She worked with me knowing what vehicle I wanted and didn’t push me to buy if I wasn’t comfortable! Loved working with her! More