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Heritage Honda Parkville - Service Center

Baltimore, MD

4.6
788 Reviews

788 Reviews of Heritage Honda Parkville - Service Center

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December 24, 2020

Dealing with Mark Sowder in the Service department is a pleasure. He is friendly, competent and knowledgeable. Mark is trustworthy and always keeps you updated on the progress of the work being done. More

by W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Dec 25, 2020 -

Heritage Honda Parkville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 23, 2020

Mr. Rob Koski was very pleasant and his customer service was excellent. I would choose him again to help me when my car needs to be serviced again. More

by Tbruce0712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Koski, Rob Koski
Dec 25, 2020 -

Heritage Honda Parkville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 23, 2020

Working with Rob was GREAT as he has always been! I look forward to coming to this location because of Rob! He is punctual, courteous, and communicates clearly and timely. More

by Coupons815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Koski
Dec 23, 2020 -

Heritage Honda Parkville responded

Thank you so much for your positive comments about Heritage Honda Parkville! If you're ever in need of more help, please let us know!

December 21, 2020

Erin did a wonderful job at getting my recall addressed and had it done before the time that she quoted me. A+ service all the way around More

by Cortese21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Lober
Dec 23, 2020 -

Heritage Honda Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 21, 2020

Communication was good Very understanding dealing Communication was good Very understanding dealing with price Will call him on my service for now on. Nothing else to say but thank you. Hon More

by Jeremaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Dec 22, 2020 -

Heritage Honda Parkville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Honda Parkville!

December 21, 2020

Rob was very courteous over the phone and in person. He explained what service was needed at the time and what wasn't needed for my 2016 CRV More

by sznnjms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Koski
Dec 22, 2020 -

Heritage Honda Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 18, 2020

Mark was awesome, ran me through everything that was going to happen with my oil change, how long it would be, and once it was finished walked me out. Was king and courteous the entire way through! More

by ariusio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Dec 22, 2020 -

Heritage Honda Parkville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 17, 2020

Been going to Alan Watts for the past 8 years. Always excellent service and gets my car done in no time. Highly recommend seeing Alan. More

by tanja1017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Watts
December 12, 2020

Within two days I have all my accessories I installed and I’ve never been given such quick, safe service-met all my expectations and more! More

by Jennifer P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Maurath
Dec 22, 2020 -

Heritage Honda Parkville responded

Hi Jennifer, thank you for taking the time to leave a review for us at Heritage Honda Parkville. We're happy we could meet your expectations! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 29, 2020

I made an appointment on line and the service dept had my car all day w/o perform any work and they did not address my concerns about my front struts, or my subframe and how my rear toe is not anywhere close More

by PerkyMama
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rob Koski
Dec 04, 2020 -

Heritage Honda Parkville responded

At Heritage Honda Parkville, we work hard to provide to meet and exceed your expectations, and we are disappointed to hear that this did not occur during your visit to our Service Department. Our Service Director, Steve Berman, would like to address your concerns as quickly as possible, but has been unsuccessful in connecting with you. At your earliest convenience, please contact Steve directly at 410.663.7155 or sberman@mileone.com. We look forward to speaking with you soon.

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