Heritage Honda Parkville - Service Center

The service manager, Mark Sowder, and the service team was exceptional. They identified the issue and resolution within a quick time and the repair cost was within a reasonable and fair price. was exceptional. They identified the issue and resolution within a quick time and the repair cost was within a reasonable and fair price. More

Excellent service as always. Robert Wiggington provides exemplary customer service each and every time I visit Heritage Honda of Parkville. He is quick to solve any issue and provide honest and accurate so exemplary customer service each and every time I visit Heritage Honda of Parkville. He is quick to solve any issue and provide honest and accurate solutions. Keep up the great work! More

I brought my car in for a recall. I waited for my car and only had to wait a short period of time. I feel that I had excellent service. only had to wait a short period of time. I feel that I had excellent service. More

I only rate the service center good just because I had to come back for the same service twice in few weeks but I still going to recommend this service center to everyone that I know and they have Honda. I come back for the same service twice in few weeks but I still going to recommend this service center to everyone that I know and they have Honda. I am going to start with Service Manager Steve Berman, he called after my review and after few times of phone tags we got in touch. he was very nice on the phone, we had great conversation, very informative with a great manner, was asking me to let him to make it good by me for what went wrong the previse time. I explained to him about my 2004 car and also about my new 2021 car that I just perched from another Heritage Honda in Belair that needed its tag. after his recommendation for my 17 years old Accord he told me will tray to get my tags transfer for me to pickup in Parkville. to me that was a great customer service beside other stuffs he said going to do when I return. On Saturday when I arrived to Parkville my new adviser Mark Sowder was ready for me with very welcoming atmosphere , gave me my new tags for my new car and asked me to go to waiting room while he was checking the car. After little time he came and seat next to me and started first with the items that wasn't priority at list for time being, explained everything like I was seating in the class room and he was the teacher, I loved it, then he went over the major items and as he was explaining I was picking and choosing what I wanted to be fixed and ones in while I had some questions that as his routine he would stop and answer. I know I am going in a detail but this person was like god send from haven very knowledgeable and nice it took him and the his team just little over an hour to fix my car and now I will take all my 5 Hondas to them. they worked very hard to return a unhappy customer and make him happy. Big thanks to Steve and Mark More

Mark Sowder at the Heritage Honda in Parkville was prompt, courteous, knowledgeable, friendly, thoughtful, & very professional..he is a credit to the Honda organization, I highly recommend Mark Sowder prompt, courteous, knowledgeable, friendly, thoughtful, & very professional..he is a credit to the Honda organization, I highly recommend Mark Sowder & Parkville Heritage Honda. More

Made an appointment at heritage Honda Parkville for an oil change. just needed an oil change. unfortunately it took two hours for an oil change while I was waiting they must have been really busy staff wa oil change. just needed an oil change. unfortunately it took two hours for an oil change while I was waiting they must have been really busy staff was very friendly thank you to all More

I was very pleased with the service and the welcoming atmosphere. The staff were very nice. I am bringing my CRV for future services here. atmosphere. The staff were very nice. I am bringing my CRV for future services here. More

Being very young, many independent shop don’t treat me as well. But at this dealership I’m treated with great importance. That feels amazing and most definitely will be returning there for future service and well. But at this dealership I’m treated with great importance. That feels amazing and most definitely will be returning there for future service and purchasing. More

Rob was great! Attentive and thorough in his explanation. Would definitely use Rob as a service Rep again. He is a valuable addition to Honda. Would definitely use Rob as a service Rep again. He is a valuable addition to Honda. More

I tore up the plastic cover under the engine compartment during the bad weather this week. Called on my way home from work and they got me right in and were able to fix my problem. during the bad weather this week. Called on my way home from work and they got me right in and were able to fix my problem. More