Heritage Honda Parkville - Service Center

Jackie was very pleasant when she approached me and offered assistance. I am not in the market for a new vehicle at this time, but appreciated her offer of help. offered assistance. I am not in the market for a new vehicle at this time, but appreciated her offer of help. More

Thank you Brandon G for all your help with being my new car. You gave me a great deal. car. You gave me a great deal. More

AVOID THIS DEALERSHIP. I bought a 2023 Honda Accord Hybrid on March 10, 2023. In August 2023 the car had multiple lights that came on saying I should take the car to the de I bought a 2023 Honda Accord Hybrid on March 10, 2023. In August 2023 the car had multiple lights that came on saying I should take the car to the dealership. My car was still drivable. (The AC wasn’t working nor was my trunk opening). At that point my car had 22,000 miles which is still covered under the factory warranty. I even purchased the extended warranty. Took it to Heritage Honda of Parkville and they tried to say lighting hit my car which is a lie because there was no mark on my car indicating that lightning had damaged my car. They only came up with this lousy excuse so they wouldn’t have to repair it under the factory warranty instead they insisted that I go thru my insurance. I drive Uber/Lyft as my full time job meaning no car no income. It’s been a month I’m out of work I’m backed up on all my bills including my rent. Haven’t been able to sleep or eat properly since last month. These people are frauds who just want to sell you anything but down the line will not honor even Honda’s warranty. This whole experience has ruined my life and I hope by sharing my story that the same doesn’t happen to you. Please visit any other Honda dealer instead of this one. More

Couldn’t make a deal happen but they did everything to try and make it happen. Anthony is amazing try and make it happen. Anthony is amazing More

I was vey disappointed after my last visit last year. Today, I was fortunate to have Erin Lober assisting me today. Her customer service skills are motivating me to highly recommend this dealer to all m Today, I was fortunate to have Erin Lober assisting me today. Her customer service skills are motivating me to highly recommend this dealer to all my contacts. She went beyond my expectations to make sure that my car gets the best service and the service time was respected. Erin welcomed me with a great smile after I told her why I was there, she reassured me that she will take care of everything and that my car will be serviced within an hour. She came many times in the waiting room to check on me and to update me on my car. My car was serviced within an hour as Erin promised me. I am so thankful for the experience I had today with Erin. More

Congratulations to the great auto service team at Heritage Honda, 9213 Harford Road, Parkville, Maryland 21234. I have been taking my vehicle to Heritage Honda for several years and have always had a Heritage Honda, 9213 Harford Road, Parkville, Maryland 21234. I have been taking my vehicle to Heritage Honda for several years and have always had a good experience. Special thanks to Service Advisor Mr. Mark Sowder who was professional, courteous, informative, and explained technical issues in layman terms. I will recommend Heritage's Service Center. More

Highly recommend buying and servicing cars at Heritage Honda Parkville. I have been a customer of both departments for over 10 years. Nice, reliable cars and extraordinary customer service. Mitch, Erin an Honda Parkville. I have been a customer of both departments for over 10 years. Nice, reliable cars and extraordinary customer service. Mitch, Erin and Mohammad in sales and Rick and Ed in service are extremely knowledgeable, hardworking, honest and courteous professionals. Just traded in my car and they took care of every concern, and I will continue to do business with them as I am in excellent hands! More

The people here are always great. From the service folks to lot guys. Everyone is helpful and listens. Kudos to Mark, Dora and Jai. From the service folks to lot guys. Everyone is helpful and listens. Kudos to Mark, Dora and Jai. More

There was a misunderstanding initially between the adviser and mechanic that impacted the cost, but I appreciated and was satisfied with how it was ultimately resolved. adviser and mechanic that impacted the cost, but I appreciated and was satisfied with how it was ultimately resolved. More