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Heritage Honda Parkville - Service Center

Baltimore, MD

4.6
788 Reviews

788 Reviews of Heritage Honda Parkville - Service Center

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May 07, 2021

Very prompt and courteous service. Took care of all the issues I wanted addressed and everything was completed in a timely fashion. Very easy checkout. More

by t2tango
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Maurath
May 08, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 05, 2021

Great experience once again! Gary and Mark are extremely helpful. I have referred many people to Gary. Everyone has been happy with their purchase. I am on my 4th car with Gary! More

by Craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Sowder
May 06, 2021 -

Heritage Honda Parkville responded

Hi Craig, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Honda Parkville!

May 01, 2021

heritage has very satisfactorily done three recall services on my honda fit. the customer service reps were courteous and explained the problem and solution each time. More

by herbmerrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
rob koski, Edward Jones
May 02, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 30, 2021

Heritage Honda by far has exceeded all my expectations! Robert, is very attentive to my vehicle’s needs and cares that my maintenance is done well. I appreciate being able to be dropped off More

by ma.rion.boyd.ii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
May 02, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 29, 2021

Really responsive and communicated well Now I am adding a few words just so I could submit the review. I really enjoyed working with the service manager More

by Bbruneau1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Apr 30, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 29, 2021

The sales dept. does a great job but your service dept. sucks after dealing Bills nasty unprofesstional attitude I hope I never have to come back even though Mr. Steven Berman was very apologetic and showe More

by jesus4usfour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Maurath
Apr 30, 2021 -

Heritage Honda Parkville responded

When you work with Heritage Honda Parkville, you should feel welcome and important; we sincerely apologize if you felt you were not treated that way. We work hard to provide all customers with exceptional service and a positive experience, and we would appreciate the opportunity to address your concerns. Our Service Director, Steve Berman, has attempted to contact you, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Steve directly at 410.663.7155 or sberman@mileone.com. We look forward to speaking with you soon.

April 28, 2021

Made sure a problem I had with my car was addressed and will be followed up on. Very accommodating. Always very pleasant to work with More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Apr 29, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 26, 2021

Consistently on point and on time.I have used their in Consistently on point and on time. I have used their in house service since buying my vehicle from them in 2018, and am always satisfied. More

by ES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Apr 27, 2021 -

Heritage Honda Parkville responded

Hi, your wonderful feedback and rating mean a lot to us. We hope you continue to choose us for all your automotive needs! Take care!

April 24, 2021

I walked in with suspension concerns and walked out with good logical information. Robert has done a great job keeping up with my vehicle and it’s routine/preventative maintenance. More

by AD88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Apr 24, 2021 -

Heritage Honda Parkville responded

Hi Ad, thank you for your kind review; we are happy to pass along your comments to Robert here at Heritage Honda Parkville! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 23, 2021

Spent time to explain what needed to be done and the repairs were made very quickly. Clean service area, coffee and tv available, I will return. More

by Rbreeden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Apr 23, 2021 -

Heritage Honda Parkville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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