Heritage GMC Buick - Service Center

The first thing I will say, is they need a waiting room where you’re not sitting out in the public people walking back and forwards in front of you. And it took a long time to change the oil and rotate the where you’re not sitting out in the public people walking back and forwards in front of you. And it took a long time to change the oil and rotate the tires. I made an appointment thinking it would make it go a little faster More

from drop off to pick up everything was done smoothly and efficiently. Everyone was very kind and communicative. efficiently. Everyone was very kind and communicative. More

Marcus is awesome! He always follows up on my vehicles status, bends over backwards to find appointments that works. He is also good human being! He always follows up on my vehicles status, bends over backwards to find appointments that works. He is also good human being! More

I have had a professional experience with Heritage everytime 😊 Andy Kinser DFW Exteriors. I plan to use them for all our Company and Personal vehicles. everytime 😊 Andy Kinser DFW Exteriors. I plan to use them for all our Company and Personal vehicles. More

Great service at Heritage GMC Buick. Comfortable space if you’re waiting while your vehicle is being serviced. The staff is very professional and polite. I got to see our salesman Terry. Comfortable space if you’re waiting while your vehicle is being serviced. The staff is very professional and polite. I got to see our salesman Terry. Thank you!! More

I was very pleased with my service and wait time. Treated very good and only waited 30 minutes for oil change. Treated very good and only waited 30 minutes for oil change. More

They were very fast with my oil Change. They knew my name when I pulled into the service area. They knew my name when I pulled into the service area. More

From the time I arrived til the end everything was great. Marcus was very attentive. Marcus was very attentive. More

I made my appointment 2 weeks before through the GMC app, on the day of my appointment I arrived and the man who attended me first told me that he was not in the system, that I should come back later, that I on the day of my appointment I arrived and the man who attended me first told me that he was not in the system, that I should come back later, that I should make an appointment by call because the app doesn't send it to them, then Marcus arrived and he wanted to take my truck for the scheduled service, it's not my fault that the app doesn't work, the dealer and all of GMC promote it but it can't be used because it doesn't work? Apart from that, after they rotated the tires, my truck is vibrating when I drive at 70 m/h, now I don't know how to make the appointment More

The service department is always professional and efficient! We always choose Heritage GMC Buick in Rockwall!! efficient! We always choose Heritage GMC Buick in Rockwall!! More