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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,155 Reviews

1,155 Reviews of Herb Gordon Subaru - Service Center

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October 06, 2024

I visited the dealer, and was helped by Mr Vitaliy Khlebnikov, he did an excellent service l appreciate it very much. Prof. Aggour More

by msaggour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and easy. Our team is available should you require any extra help.

Oct 13, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and easy. Our team is available should you require any extra help.

October 05, 2024

I receive great service consistently from Herb Gordon. My service rep, Vitaliy is knowledgeable and thorough More

by Max Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Herb Gordon Subaru responded

Hi Max, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Oct 13, 2024 -

Herb Gordon Subaru responded

Hi Max, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 05, 2024

The service department always takes care of me and my car. They document what is wrong with my car and fix it. Meanwhile, if I need one, a loaner is available. More

by Frank D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada, Keyri Perez
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Oct 12, 2024 -

Herb Gordon Subaru responded

Hi Frank, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Oct 13, 2024 -

Herb Gordon Subaru responded

Hi Frank, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 04, 2024

Been going to this dealership for years now and Rodney takes great care of my Subaru during every regularly scheduled visit. Great communication throughout service and it's always done within good time. More

by Allison A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Colt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Axtell
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Oct 12, 2024 -

Herb Gordon Subaru responded

Hi Allison, thank you for your kind words and this wonderful review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Oct 13, 2024 -

Herb Gordon Subaru responded

Hi Allison, thank you for your kind words and this wonderful review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 03, 2024

Took my Outback for service and everything was as expected, work was completed on time More

by Dan
Recommend Dealer
Yes
Employees Worked With
Keyri Perez
Report | Print
Oct 06, 2024 -

Herb Gordon Subaru responded

Hi Dan, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 03, 2024

They are always professional and friendly. And they have WiFi, so I don't have to miss work while I am waiting for my Subaru. More

by selena_healey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Herb Gordon Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 02, 2024

Very customer oriented and professional. Will definitely continue to get my repairs done at Herb Gordon. More

by Shedd2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
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Oct 06, 2024 -

Herb Gordon Subaru responded

HI, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

September 30, 2024

Vitaliy was great! Been his customer for many years and he knows precisely my needs for my car. More

by Lahari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2024 -

Herb Gordon Subaru responded

Hi Lahari, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

September 26, 2024

My experience with my car's oil change was professional and punctual. The attention provided by Mr. Luis Prada was very cordial. More

by Ximena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
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Sep 28, 2024 -

Herb Gordon Subaru responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 24, 2024

The service is great, the staff is super nice and friendly. Always willing to answer any questions I have. More

by Ltdang13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

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