Herb Chambers Toyota of Auburn

The employees I worked with were all very friendly, helpful and kind. Tonny was especially very knowledgable of all aspects of Toyota products. I will deffinately refere family and friends to this deal helpful and kind. Tonny was especially very knowledgable of all aspects of Toyota products. I will deffinately refere family and friends to this dealership. I can't wait to start driving my 2010 Toyota Camry. Mary More

Herb Champers Toyota was one of the best new car transactions,I and my wife have ever had. We had a budget of what we could afford and the salesman (Wayne Brodsky) got us a a great deal on a 2010 Ca transactions,I and my wife have ever had. We had a budget of what we could afford and the salesman (Wayne Brodsky) got us a a great deal on a 2010 Camry LE The whole staff from sales to service where all professionals. Wayne made sure the every thing was perfect before we took delivery of the car. We got a demo of all the options, and how they operated. he even was considerate of the weather and had the car brought inside. Wayne even educated us on how they have dealt with all the re-calls, and how we could tell ours was fixed. I am confident that I will be purchasing my next car from Wayne @ Herb Chambers. More

I bought my first car in 1965 and have had many experiences over the last 45 years with various auto dealerships in several states. I have to say that my recent experience purchasing a 2010 Prius experiences over the last 45 years with various auto dealerships in several states. I have to say that my recent experience purchasing a 2010 Prius at Herb Chambers Toyota in Auburn over the last ten days - fairly intensive days - was the best I've ever had. The various people at Herb Chambers worked with each other as a team in such a way that they made everything come together so that I got exactly the car I wanted at a price that I thought was fair to both of us....and I got it in two days once I decided on the purchase. They didn't have it on their lot, so they first had to locate it at another dealer, then make a 100 mile round-trip to pick it up, and this was before I had even committed to buying it. The key player here was my salesman, Jimmy Eldean. Jimmy has to be the most accomodating, helpful and meticulous sales person I've ever dealt with at an auto dealership, or anywhere else for that matter. No request that I made was too difficult - and I made several, including a couple of unusual ones that I felt were critical to my decision to buy; each request was dealt with politely, effectively and timely, and in good humor, including a couple that they'd never had before (special test of the traction control, call to Toyota engineers in California, among others). Through it all, and it wasn't easy because I tend to be a picky and sometimes difficult consumer, focused on detail and with lots of questions, Jimmy was always helpful, going out of his way to make sure that I got every answer I wanted, and quickly, and on the few occasions when he didn't know an answer himself - the Prius is a very complicated vehicle and the 2010 is a brand-new model - he made sure to get me one, bringing in a couple of specialists as needed (for example, from the service department); he didn't try to bluff his way through, as so many sales people do. He was very honest and forthright and I enjoyed dealing with him; it was a breath of fresh air. Jimmy made it all work. Edgar Rivera in finance was very helpful and surprised me pleasantly with the news that there is no sales tax on the Prius in Connecticut where I live, a fact that is not well known among most dealers in the area, and that resulted in a savings to me of over $1,900. Edgar went out of his way to get me this information. Doug Shannon in service called the Toyota engineers in California to get an answer to a technical question that no one else knew, and even the engineers weren't positive, although it turned out well - the traction control in the 2010 Prius is very effective on slippery, hilly surfaces, unlike earlier models of the Prius, and I needed to know that before I could make the decision to buy. I never would have gotten the information if Doug and his service manager hadn't made that extra effort, and they even arranged for me to borrow for two days - at no cost - a Prius that they normally rent out so that I could confirm this in the field. Alex B., one of the sales managers, was very cooperative in negotiating the price - he matched another dealer's price without hesitation, with no give and take required, and then threw in an important and not inexpensive accessory at no extra cost, making his price even more competitive. And he delivered on his promise when it came time to pay for the car. Dan Bortolussi, the general manager, was also very helpful in negotiating one last piece of the deal that I wanted and truthfully didn't expect to get. But he stepped right up and agreed without hesitation. In addition, when you walk in the door of this dealership, everyone is very welcoming; no one is overbearing, as you find in some places. If one person couldn't help with something, someone else always stepped in and took care of it. Overall, I have to say that I've never before seen such effective teamwork from so many different people and departments, with the result that I decided to buy the car on Thursday, paid for it then and picked it up today, Saturday. It was clean and ready to go and several special requests for various adjustments had been taken care of without charge. Oh yes, I should also mention that they didn't even ask me to sign the purchase contract until the day that I showed up with my check; for several days we all considered the deal done on a handshake and they acquired the vehicle from the other dealer on that basis - and they never asked for a deposit, even though they had to get the car from another dealer. To top it all off, they were willing to take my personal check without my having to make a trip to the bank to get a bank check, and they didn't make me sign my life away to do it. In summary, no place can ever be perfect, but the Herb Chambers operation in Auburn proved to be very, very good and very, very accomodating, a combination not easily found these days. More

At the end of May 2009 I bought a brand new 2009 Corolla XRS in Super White from Herb Chambers Toyota of Auburn. That sales experience was less than great as it had a few issues but the price that I got on XRS in Super White from Herb Chambers Toyota of Auburn. That sales experience was less than great as it had a few issues but the price that I got on the XRS was well worth any little headaches. On January 22nd, 2010 I was involved in a pretty severe car accident. After hitting a disabled vehicle at highway speed the XRS rolled completey over coming to rest on all four wheels. The car was deemed a total loss. As soon as I was able to I started car shopping again. After some research on the internet and calling a few dealerships I went back to Herb Chambers Toyota of Auburn on February 3rd. This time I worked with Tonny Banilla as my salesman and Sales Manager Wayne D. Angers. I told them about the accident, what I was looking for as far as a new car and about my last experience at H.C.T. of A. Wayne told me that he had just started working there in January and he assured me that this experience would be better. After a very brief conversation on price and a small deposit to hold the car the deal was done. Since I had to wait to sign papers at the insurance company to get the deposit check I told them I would have to come back to sign papers and pick it up. We agreed on a pick up date of the following Thursday, February 11th which would give them plenty of time to have the paperwork and car ready. When that next Wednesday came Tonny gave me a call to let me know that we were right on schedule and he would call me the next day when everything was ready. When he did call the next day I told him I'd be down as soon as I had a ride, his reply was "You were looking at the RAV4s for your wife, would you like me to come pick you up in one so you can drive it?" I was very impressed by this and was also very thankful. Once back at the dealership the car was ready and perfect. Tonny went over all of the functions with me and his knowledge of Toyota products is second to none. Wayne had promised me that this second experience at Herb Chambers Toyota of Auburn would be better and it was. In fact I would rate it at perfect. In fact it was so good I not only took my wife down to look at RAV4s but I also took my neighbor Ashley down to talk to Tonny and Wayne about a used car. Wayne and Tonny worked the numbers and she was able to lease a brand new Corolla instead of having to get a used one. They really are a great team and a total asset to the dealership and I wouldn't hesitate to send a friend or family member down to talk to them. More

Joe was WONDERFUL. He answered all my questions, addressed all my concerns and I really feel that he was honest at all times. He did not get frusterated when I called multiple times with more! He addressed all my concerns and I really feel that he was honest at all times. He did not get frusterated when I called multiple times with more! He has followed up with me several times to see if I have questions about my new veichles controls, as well as just to see if I am happy with my purchase. I got a phone call from Herb Chambers to set up my appointment to get my accelerator fixed when my veichle still had only 400 miles on it, with which I was impressed. When I brought the car in for the service, I was treated very well, the technicians worked very quickly and my car was washed and vacuumed. I am EXTREMELY pleased with Herb Chambers Toyota. I have already recomended Joe Blake and this dealership to friends and family. More

Excellent service and prompt preparation of purchased vehicle. Good attention to detail in final product of car. The salesman was very knowledgeable about the Prius, which, after reading the manual, is n vehicle. Good attention to detail in final product of car. The salesman was very knowledgeable about the Prius, which, after reading the manual, is not an easy task. I would give the Prius an excellent rating overall. More

These people that helped me were amazing. They were kind and courteous and a huge help. I was very pleased with the service they gave me and very happy with my new car. They are great employees and deserve and courteous and a huge help. I was very pleased with the service they gave me and very happy with my new car. They are great employees and deserve recognition for their great service and hard work. More

My experience with this dealership was above and beyond any dealership that I have ever purchased a new vehicle from; and I have purchased a lot of them. Alex the Sales Manager went out of his way to find any dealership that I have ever purchased a new vehicle from; and I have purchased a lot of them. Alex the Sales Manager went out of his way to find me the vehicle that I desired and then negotiated with me until we agree on a fair price for the dealership and myself. Edgar was knowledgeable and was prompt with his service. Jimmy Eldean went out of his way to explain the navigation system and told us if we have any questions at all to just call him any time. I in fact called him that same afternoon because of a seatbelt position that didn't feel right. He gave me instructions over the phone and lo and behold he hit the nail on the head. The seat belt was adjusted as per his instructions and it now is very comfortable. We will recommend Herb Chambers to all of our friends and relatives. More

Outstanding Service. Joe and the others gave me the experience I was looking for, not the one that most corporations force down your throat. They read me well and listened to my concers, objections, an experience I was looking for, not the one that most corporations force down your throat. They read me well and listened to my concers, objections, and desires. I know often in a corporate sales environment, it can be difficult to entrust peolpe to make the right decisions when it comes to service. I appreciate the fact that the managment team at Herb Chambers trusts their people to do right by the customers. I have shopped other Herb Chambers dealers before. Though I didn't buy at the time, it was not because of the employee's at those dealerships, and ultimatly it is why I went to a Herb Chambers for my purchase this time. Joe was careful enough to be direct and casual without being pushy. I wish you could teach other dealerships to be the same. Often when buying a car, it is a grinding experience. Not so with this dealer. They stayed late (1 hour 30 min after the dealership was closed) and got the deal done, on my time. I have already told others to shop Herb not just for Toyota, but for any other cars, as I know this dealer carries many other models in many other locations. More

My dealings with salesman Joe Blake were outstanding. He has always been extremely courteous and professional, willing to go the extra mile for customer satisfaction. His follow-ups after the sale were some has always been extremely courteous and professional, willing to go the extra mile for customer satisfaction. His follow-ups after the sale were something I have never before experienced from a car dealership. This experience has convinced me to stay with Herb Chambers Toyota for any future dealings. I would highly recommend Herb Chambers and Joe Blake to all of my family & friends. More