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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,509 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,509 reviews

February 15, 2013

This is my 3rd purchase from Herb Chambers Toyota. My sales rep Jimmy Eldean was very informitive and kepted us informed all throught out the process of leasing our 2013 Tacoma 4x4. He was a Professonal More

by Sjivey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Eldean, Jimmy Eldean
Feb 15, 2013 -

Herb Chambers Toyota of Auburn responded

Wow! Thank you for the 5-Star review and for taking the time to share your experience at Herb Chambers Toyota Scion of Auburn. It has been our pleasure having the opportunity to assist you over the years. I’m thrilled that we’ve consistently been able to provide you with vehicles that meet all of your needs. I’ll be certain to share your kind words with Jimmy. Thank you again and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

January 25, 2013

I recommended this dealer to a freind of mine and when we brought his car in they did the work but, We encountered problems with the vehicle and when we brought it back to have them look at, as an example we More

by MJBII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chan
Feb 12, 2013 -

Herb Chambers Toyota of Auburn responded

This client is the owner of a 1998 Oldsmobile Cutlass. The vehicle is 15 years old and has over 188,000 miles on the odometer. The client came to our service department to investigate a check engine light that was illuminated. One of our ASE master technicians examined and diagnosed that the engine had an intake manifold gasket leak allowing coolant to leak from the engine. It appeared that the engine seal had been leaking for some time. These gaskets that needed to be replaced are located in the upper most part of the engine. It is important to note that at no time was the internal combustion components of the inner engine touched or disturbed. A price was quoted and approved by the client to proceed with the repair. The repair was performed and the check engine successfully reset and turned off. A four wheel alignment was also performed at the customer’s request. When the client came to pick the vehicle up, there was a problem with the ignition key and switch. The key was so worn, it would no longer turn the ignition. Even though the ignition failure seemed to be one that involved a worn key at 180,000 and bad timing, I authorized the ignition lock and key to be replaced at no charge to the client. Herb Chambers Toyota paid for the repair. The client several weeks later experiences an internal engine failure where the engine block seizes. The client also states that he experienced a drive shaft issue where the vehicle was leaking transmission fluids and that the drive axle popped out. Neither the engine block nor the transaxle were ever disturbed whatsoever. This was explained to the client during his heated communication with service management several weeks after the initial repair. Jeffrey Krasner Service Director Herb Chambers Toyota

January 25, 2013

Hi my name is Adam Rogalski and I purchased a 2013 Toyota Venza with the service of Jimmy Eldean and Marque Hoenig and all other managers. These people are very helpful and friendly that will make sure I wil More

by bolotkd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jimmy Eldean Marque Hoenig, Jimmy Eldean
Jan 25, 2013 -

Herb Chambers Toyota of Auburn responded

Adam, Congratulations on your 2013 Toyota Venza! What a great way to start the new year. I sincerely appreciate you taking the time to share your experience at Herb Chambers Toyota Scion of Auburn. I’m thrilled that you have had such a fantastic experience with us. Providing the best customer service is our top priority and Jimmy and Marque are truly a testament to that. I'll be sure to pass on your kind sentiments to them. Thank you for your patronage and we look forward to serving your automotive needs for many more years to come. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

January 23, 2013

They went out of their way to make my experience great and made sure I left completely happy! Would highly recommend this dealership, and these two men in particular to everyone! More

by jennifer.t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kennedy (sales) and Shawn (finance)
Jan 24, 2013 -

Herb Chambers Toyota of Auburn responded

Jennifer, I sincerely appreciate you taking the time to share your experience at Herb Chambers Toyota Scion of Auburn. I am thrilled to hear how happy you are. Providing an excellent guest experience is what we aim for each and every time. I’ll be certain to share your kind words with the team. Thank you for your patronage and we look forward to serving all of you automotive needs for many years to come. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

January 21, 2013

I recently purchased a pre-owned 2010 Prius from this dealership, and I had a very positive experience. The salesperson I worked with (Wayne Brodsky) was exceptional. He was beyond knowledgeable about More

by DenisePhD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Brodsky
Jan 21, 2013 -

Herb Chambers Toyota of Auburn responded

Denise, I sincerely appreciate you taking the time to write this kind review. A fantastic customer experience is what everyone here strives for and I'm thrilled that Wayne was able to provide that for you. I will be sure to pass on your kind sentiments to him. I thank you for your patronage and we look forward to serving your automotive needs for many years to come. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

January 20, 2013

I had no issues with my purchase. I new what I was looking for. Marque gave me my options and the rest went smooth and quickly.I have been with Herb Chambers Toyota for many years. More

by tgreenlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : marque
Jan 21, 2013 -

Herb Chambers Toyota of Auburn responded

Thank you so much for taking the time to write this kind review! I sincerely appreciate guest feedback as it helps ensure that our entire team is providing our valued guests with the best service. I’ll be sure to pass your kind words on to Marque. Thank you again and we look forward to serving all of your automotive needs for many years to come. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

January 07, 2013

I first went to Herb Chambers Toyota of Auburn in October. I was in a lease through Hyundai, but wanted to get into the Rav 4 with 4WD. I’m a college student, I want to go to law school next year, More

by caitlinborowy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonny
January 07, 2013

Dear Mr. Chambers, My husband and I just had to write Dear Mr. Chambers, My husband and I just had to write to you to let you know how pleased we are with our recent lease of another Toyota Camry. W More

by candy.thoutsis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marque Hoenig
December 13, 2012

if you value your money do not spend it here!!!! was given the run around and then the service manager came out and confirmed my thoughts that this place is horrible to do business with More

by gotmeonce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Krasner
Feb 12, 2013 -

Herb Chambers Toyota of Auburn responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I am sorry to hear that you have not had a pleasant experience. Providing an excellent guest experience is what we aim for each and every time and I would like to extend myself to you and ask that you give us a second chance to access your needs and to assist you. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn 508-832-8000

November 27, 2012

Tim provided an awesome purchase experience. We had discussed the vehicle and deal we were looking for before we came in to the dealership. Tim found the vehicle and then scheduled a time for us to co More

by bobo724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Dalton, Timothy Dalton
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