Herb Chambers Kia of Burlington - Service Center

Outstanding performance by Cesar at front desk and the technicians who worked on my car. Cesar provided me with accurate e timeline for repairs needed depending on diagnostic results. He kept me updated 1 technicians who worked on my car. Cesar provided me with accurate e timeline for repairs needed depending on diagnostic results. He kept me updated 10 mins before car was ready for pick up. Car now runs smooth and repairs did not cost me anything as Cesar determined it was covered by extended warranty! Amazing dealership! More

Michael at the service desk has horrible attitude. Does not treat you like a customer, gets annoyed at any requests and acts like you’re a burden. The actual technician was nice and helpful but Michae Does not treat you like a customer, gets annoyed at any requests and acts like you’re a burden. The actual technician was nice and helpful but Michael as a customer facing person clearly does not care about his job and the people he interfaces with. More

Really wonderful and professional customer service. I got there about 10 minutes early for an appointment and there was a bit of chaos with a lot of things happening at once. Michael at the front desk I got there about 10 minutes early for an appointment and there was a bit of chaos with a lot of things happening at once. Michael at the front desk handled things seamlessly, despite the stress of multiple customers asking for multiple things at a time. My servicing was quick and efficient and there was a comfortable, quiet spot for me to get some work done while I waited. I will be coming back again for any servicing I may need. More

Service was fast and efficient. They took my car in at the scheduled time and applied the software update quickly. They took my car in at the scheduled time and applied the software update quickly. More

Brought my 2018 Kia sorento to herb chambers Kia Burlington mass for the anti theft recall and said there was a trailer hitch recall which this sorento is not equiped with. Repair was done approx 45 Burlington mass for the anti theft recall and said there was a trailer hitch recall which this sorento is not equiped with. Repair was done approx 45 min and started my vehicle and proceeded to travel to Maine approx 70 miles. Stopped into Home Depot parking lot shop and when returned to car started up and was unable to get out of park. Tried everything and then called back to dealer to what happened due to I brought a perfectly running car in for a recall and now have this problem that has never happened before, over the phone instructed me to use scores driver to remove cap on console and push the bitten under cap to release the lock manually so to get out of park. Stated nothing they did has nothing to do with this problem which I am very suspicious to why that previously the car never had any problems. This is bazaar that within 1hr after bring to them for recall this problem starts. I certainly hope this was not done unscrupulously to have more work done.now have to use screw driver every time that car is parked so to drive. Have made appointment to return car to them to look at this problem in a week. I also may seek a independent repair shop look Into this matter and how this could possibly happen to a car that has been running perfectly to now having this problem after bringing in for this recall More

Horrible experience. The service was deplorable. Front desk people (Cesar) was always too busy on his personal cell phone, rude, and unhelpful. The mechanics looked depre The service was deplorable. Front desk people (Cesar) was always too busy on his personal cell phone, rude, and unhelpful. The mechanics looked depressed and could care less about being there. When it came to payment they quoted a different price than on the receipt. The TV was blaring and shows were not in English so no one in the waiting room could enjoy any show. I would NOT recommend this place! More

Excellent service. - cordial staff , good technical work. will return for service again when needed . thx - cordial staff , good technical work. will return for service again when needed . thx More

Michael was very professional and delivered what he promised and treated me like a family member. He promised when my Kia would be ready and had it ready on time. I will be back! promised and treated me like a family member. He promised when my Kia would be ready and had it ready on time. I will be back! More

Service was on time, service was done quickly, and the service dept was very courteous service dept was very courteous More

Cesar and everyone from service to technicians to the cashier were superb. i had a horrible experience with honda of burlington but will now be a loyal customer of kia in burlington. i am writing a let cashier were superb. i had a horrible experience with honda of burlington but will now be a loyal customer of kia in burlington. i am writing a letter to corporate More