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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.6
351 Reviews

351 Reviews of Herb Chambers Kia of Burlington - Service Center

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October 30, 2024

The service was very fast and efficient. I definitely recommend this Kia dealership in Burlington. More

by Krista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Herb Chambers Kia of Burlington responded

This is great to hear, Krista! Thank you for coming to Herb Chambers Kia of Burlington!

October 19, 2024

I just wanna say the outstanding customer service I got From Cesar and Diego Thank you for all your help. You guys are the best. More

by Kellyryan970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that Cesar and Diego provided outstanding customer service at Herb Chambers Kia of Burlington! Thank you for sharing your experience with us.

October 19, 2024

A courteous and efficient staff who understand their customers needs and have a high work standard. More

by gmvalderrama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Herb Chambers Kia of Burlington responded

We're so glad our Herb Chambers Kia of Burlington team could meet your needs! Thanks for the review and please don't hesitate to reach out the next time we can be of assistance!

October 15, 2024

Service at desk -Michael was friendly and very pleasant. It was on time and precise and ask for any further services that maybe needed . It was as enjoyable for a car service can be especially when waiting More

by HERLOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montealegre-Pineros
Oct 16, 2024 -

Herb Chambers Kia of Burlington responded

Herlous, thank you for recommending us! We're glad to hear Michael made your experience at Herb Chambers Kia of Burlington enjoyable and efficient. We appreciate your feedback and look forward to serving you again!

October 13, 2024

I brought it in to repair the air cons. System. They kept the car for 3 days. Never repaired. Again I left it 2 weeks later for the same problem and still they did not resolve it. I brought More

by Nk kia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Arbelae
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Herb Chambers Kia of Burlington responded

I'm sorry to hear about the repeated issues with your air conditioning system and the missing Kia logo. Please reach out so we can address this matter promptly and ensure a satisfactory resolution. Thank you, Diego Barreto - Service Manager - diegob@herbchambers.com

October 13, 2024

Highly professional. Courteous. Keep you informed about problem, solutions and cost. I would recommend it to anyone. More

by Sergiomarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Amill
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for recommending Herb Chambers Kia of Burlington! We're glad to hear our team kept you informed and provided professional service. We appreciate your support!

October 12, 2024

Car was on a recall was done for free Fast work Thank you 😊 Great job 👏 👍 More

by rcampbell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Herb Chambers Kia of Burlington responded

It was our pleasure to assist you! Please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Kia of Burlington Team

October 05, 2024

Scheduled an oil change appointment that I was hoping would be quick for my 2024 sorrento. . Ended up needing 2 safety recalls as well. I would have appreciated a heads up considering this greatly ad More

by katielanzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Herb Chambers Kia of Burlington responded

Katie, we regret any inconvenience or lack of communication regarding your appointment. We strive to keep our customers informed about any additional services needed, such as recalls. Your feedback is valuable, and we'll work on improving this aspect of our service. If you have further questions or concerns, please feel free to reach out. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

October 03, 2024

This was my first service trip to Kia. Burlington and the staff was very helpful and got me in and out very quickly. Thank you very much! More

by Diane Kinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Herb Chambers Kia of Burlington responded

Diane, we're delighted to hear that your first service visit at Herb Chambers Kia of Burlington was efficient and pleasant. Thank you for choosing us!

September 26, 2024

Staff was nice. Could have explained the service charges/recall notice a bit more. Otherwise fine experience. More

by Connor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Herb Chambers Kia of Burlington responded

Connor, thank you for the review. We appreciate your feedback and will work on improving our communication moving forward. Take care and please don't hesitate to reach out if our Herb Chambers Kia of Burlington team can be of service again in the future!

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