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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
385 Reviews

385 Reviews of Herb Chambers Kia of Burlington - Service Center

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October 12, 2024

Car was on a recall was done for free Fast work Thank you 😊 Great job 👏 👍 More

by rcampbell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Herb Chambers Kia of Burlington responded

It was our pleasure to assist you! Please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Kia of Burlington Team

October 05, 2024

Scheduled an oil change appointment that I was hoping would be quick for my 2024 sorrento. . Ended up needing 2 safety recalls as well. I would have appreciated a heads up considering this greatly ad More

by katielanzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Herb Chambers Kia of Burlington responded

Katie, we regret any inconvenience or lack of communication regarding your appointment. We strive to keep our customers informed about any additional services needed, such as recalls. Your feedback is valuable, and we'll work on improving this aspect of our service. If you have further questions or concerns, please feel free to reach out. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

October 03, 2024

This was my first service trip to Kia. Burlington and the staff was very helpful and got me in and out very quickly. Thank you very much! More

by Diane Kinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Herb Chambers Kia of Burlington responded

Diane, we're delighted to hear that your first service visit at Herb Chambers Kia of Burlington was efficient and pleasant. Thank you for choosing us!

September 26, 2024

Staff was nice. Could have explained the service charges/recall notice a bit more. Otherwise fine experience. More

by Connor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Herb Chambers Kia of Burlington responded

Connor, thank you for the review. We appreciate your feedback and will work on improving our communication moving forward. Take care and please don't hesitate to reach out if our Herb Chambers Kia of Burlington team can be of service again in the future!

September 25, 2024

Very communicative - I have been going there for close to 4 years and they treat me and my car well More

by jthue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 26, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for trusting the Herb Chambers Kia of Burlington team with the care of your vehicle! We're grateful for your support over the past four years and look forward to serving you for many more!

September 18, 2024

Very flexible schedule and willing to drive car to my home after not completing all service work. More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Herb Chambers Kia of Burlington responded

We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers Kia of Burlington

September 08, 2024

Poor customer services, not paying attention to customer requests, just money centric, unprofessional communication and approach with loyal customers. More

by iq1803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael in service
Sep 09, 2024 -

Herb Chambers Kia of Burlington responded

We apologize for the experience you had with our customer service. We strive to provide attentive and professional communication, especially with loyal customers like yourself. Please reach out so we can address your concerns directly and make things right. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

September 03, 2024

Michael was extremely competent and willing to take of my issues…would recommend him to anybody More

by cuse5050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
Sep 04, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for leaving Michael and the team five stars! We look forward to seeing you again! - Herb Chambers Kia of Burlington

August 24, 2024

Michael in the service department in Diego in the service department made sure all my regular service was done and updated for my 2024 Kia Telluride plus all the factory recalls that were on it. They took ca More

by John t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael in Service Department
Aug 26, 2024 -

Herb Chambers Kia of Burlington responded

Hi John, we're delighted to hear that Michael and Diego provided excellent service for your 2024 Kia Telluride at Herb Chambers Kia of Burlington. We look forward to serving you again! Safe travels!

August 21, 2024

I had my car serviced August 5th, the service was excellent. Pam was exceptional in helping me. I would recommend your dealership and I have already. Thank you D. Wesley More

by DW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam, Service
Aug 22, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for sharing your positive experience! We're delighted to hear that Pam provided exceptional service during your visit at Herb Chambers Kia of Burlington. We appreciate the recommendation and look forward to serving you again in the future!

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