Herb Chambers Kia of Burlington - Service Center

I had an extremely positive experience with this business today. My 2001 Toyota needed its 90,000 maintenance. I got quotes from several places and, for the scope of the service being provided, this was, by today. My 2001 Toyota needed its 90,000 maintenance. I got quotes from several places and, for the scope of the service being provided, this was, by far, the best choice. The staff and service people are friendly and efficient. They called me throughout the day to let me know exactly what needed to be done and then again when the car was ready. (On time, just as promised.) I am very happy with my choice. More

Quality service, best I ever received from any dealership. The service management could not have been more considerate, friendly and professional. I will not take my Kia anywhere else and recommen dealership. The service management could not have been more considerate, friendly and professional. I will not take my Kia anywhere else and recommend all local Kia owners do likewise. They will not be disappointed. More

I have called this dealership to have a recall performed on my vehicle, and a very nice man named Steve answered the phone. I guess they are just getting ready to open (not fully staffed, I guess...) and he on my vehicle, and a very nice man named Steve answered the phone. I guess they are just getting ready to open (not fully staffed, I guess...) and he assured me that I would be getting a call back. I figured, "yeah, sure.." as my past experiences with OTHER dealers were not very helpful. What do you know, I got a call back within a couple of hours from a very friendly voice belonging to Eric- He stated that he was the service manager and they were getting the service staff gathered and trained, as they were to be opening very soon. He assured me that he would contact me THE MINUTE they opened, so I can be the FIRST customer! He asked if this was an emergency, and if my vehicle was running properly (he really seemed to care!). If this is the caliber of service I can expect from just speaking with them on the telephone, I think I have found a new home for service for my family's 2 KIAs!! I also can't wait to see the new dealership! Best of luck to Burlington KIA! Keep this up, and I'll be a regular customer!! More