Herb Chambers Kia of Burlington - Service Center

High Expectations Met and Beyond!? I am continually impressed by the service department at the herb chambers Kia dealership in Burlington,Ma. From the minute I step in the door to the I am continually impressed by the service department at the herb chambers Kia dealership in Burlington,Ma. From the minute I step in the door to the last step out of the building. They listen to my concerns and offer suggestions which can be helpful as I learn my car over time. Very reasonable costs for service and service was done quickly. More

Handled with "Car e" My local dealership closed suddenly (leaving me without an oil change owed me) quite frankly, work hadn't been good. My husband had purchased a Honda My local dealership closed suddenly (leaving me without an oil change owed me) quite frankly, work hadn't been good. My husband had purchased a Honda thru Herb Chambers so we were familiar with the name & knew the quality of the work was always good in the past. Very friendly, didnt try to oversell (know what needs to done) I trust them all-Jennifer, Caesar & Tom sales associate. Only issue is distance, York was easier & if I'm without a car it is difficult. We do plan next year on purchasing a another car & most definitely from Herb Chambers always rely on kindness, timeless, quality of service-ill deal with traveling Burlington or whatever. More

Horrible service! Simply an awful dealership to deal with. From sub par service, to an district manager who wasted my time and did nothing but say, too bad. I had hor Simply an awful dealership to deal with. From sub par service, to an district manager who wasted my time and did nothing but say, too bad. I had horrible horrible customer service from Herb Chambers Kia of Burlington. It ran the gamut from not properly fixing my car, to making me sit in a dealership for over 4 hours while they try to call me on the phone about my car, even though I was less than five feet away from them. After that experience, having turned to social media with my story, they did reach out to me and came to a small financial settlement. They then proceeded to not honor the agreement they made with me. Over a month later and I still do not have the check they promised me I would have. I've been assured it's currently in the mail and I assured them that I would be using the money to spread the word about how horrific their customer service is. Herb Chambers Kia of Burlington, horrible customer service, a lack of intelligent action and the inability to follow through on a simple promise. More

Cesar Arbelaez Every time I have visited the Service dept Cesar has been very friendly while being both fast and knowledgable about both my Sorento and Optima. He go Every time I have visited the Service dept Cesar has been very friendly while being both fast and knowledgable about both my Sorento and Optima. He goes out of his way to make sure everything is done on time and correctly every visit I have been in. Bob G More

SERVICE I did not buy my Kia Soul from Herb Chambers in Burlington but I really wish I did! From Jennifer Nelson the Service Consultant to Jebb the techn I did not buy my Kia Soul from Herb Chambers in Burlington but I really wish I did! From Jennifer Nelson the Service Consultant to Jebb the technician all people I have met, everyone is always professional, friendly and polite. I will not take my Kia to any other place but only to the Herb Chambers Kia in Burlington. Thank you very much. More

great service we own a 2013 Kia bought in new here and we have it serviced here every time .never have we have had a problem at this Kia dealer . service is great we own a 2013 Kia bought in new here and we have it serviced here every time .never have we have had a problem at this Kia dealer . service is great from the Cesar at the desk to the mechanics to all that work there.its comforting to know that they listen to you and do everything to make sure its done right . thank you More

Excellent service I have purchased several cars from Kia Burlington and have now used their servce center several times over the last week and it was excellent. Everyt I have purchased several cars from Kia Burlington and have now used their servce center several times over the last week and it was excellent. Everything was fixed and the prices are very reasonable. I had an issue with one car and needed it fixed quickly. They rushed my in and out in about 30 minutes, and I was able to make my appointments for the afternoon. I would highly recommend them for service! More

Julian Aguirre, amazing service! One June 11, 2014 I purchased a new vehicle (2015 Kia Sorento) from Herb Chambers Kia of Burlington. From my past, I had a horrible experience purchas One June 11, 2014 I purchased a new vehicle (2015 Kia Sorento) from Herb Chambers Kia of Burlington. From my past, I had a horrible experience purchasing a car. I went to get my car fixed and I was interested in looking at new cars. Julian Aguirre was so helpful, he took the time to sit with me, talk about a new car and listen to how I had an awful experience with my last car. He was so generous, he got right to work and asked what I was looking for. I told him I like the Kia Sorento’s but I knew it would be out of my budget. He said “ Don’t worry, I’ll try and get you the best deal.” Later that day, he pulled up a 2015-Kia Sorento and I instantly fell in love! He gave me an awesome price and all I had to do was sign the papers. I got my new car on June 17, 2014. Julian made this process quick, easy, and fun for me. He took care of everything else! Also, he made sure I know how to work the navigation system and all the extra accessories before I left. Julian worked so hard and I appreciate all of his help. I highly recommend people to seek Julian’s help when buying a car! Sincerely, Megan More