Back

Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
385 Reviews

385 Reviews of Herb Chambers Kia of Burlington - Service Center

Sort by
May 09, 2020

Great customer service ! Jennifer made me aware of a coupon available for service I was having. . I also had an AC problem addressed and fixed at no cost to me. Customer service is a big deal to me and More

by kellycassano
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2020

Everything was great and the maintenance service was in a perfect timely manner. There was a recall on my vehicle electronics that was able to be checked. More

by albyj49
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2020

Service, short and sweet I was on the Herb Chambers Web site and noticed I could check if I had any open recalls on my 2012 Kia Optima, and found there were two. I called to s More

by GWade
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2020

Great customer service they very helpful and courtesy... I definitely recommend Kia of Burlington, because they are honest in what is needed for your vehicle. More

by Myl125
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff - The Tech person who take care of my vehicle
April 26, 2020

The staff at Herb Chamber’s Kia of Burlington are very polite and professional. I’ve been doing business with them for over 20 years and shall continue to do so. More

by Mark
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2020

Everything was done to my satisfaction. The service department never disappoints. They know what they are doing, and they are most cordial. They did everything I asked. I know that I will More

by rebjeffrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy who checked me out and accepted my payment - most friendly.
March 08, 2020

I love bringing my car for service at Kia Burlington the staff always goes above and beyond to make Things as easy as possible for me they go out of their way to make me feel special they are the best! More

by Coltdev
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2020

Oil change Fast service Complete explanation of work done and charges as well as review of overall car condition. Car was returned cleaner than when dropped of More

by kia owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy
February 12, 2020

Everyone is always so friendly and helpful. From beginning to end. I dropped my car off and it was ready an hour later. Excellent service. More

by dawncurry68
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2020

Never again. Bought a new Optima hybrid, one of the reasons was a 10yr 100,000 mile warranty. after 7 yrs. and 75,000 miles the engine seized up. (with no warning) More

by nick793
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Diego Barreto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Herb Chambers Kia of Burlington responded

We apologize that you are unhappy with your experience with us. We did reach out to you a few times while your vehicle was in our service department to get your engine approved, and advised you to start a case with KIA Consumer Affairs to see if they would help get the work covered. Unfortunately, because you could not provide any service history for this vehicle KIA denied the request. We even reached out to one of our collision centers to see if they could help with this situation. If there is anything further we can assist with, please do not hesitate to reach out.

...
32
...