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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
385 Reviews

385 Reviews of Herb Chambers Kia of Burlington - Service Center

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September 01, 2020

Every time I walk into the service department of Kia in Burlington I feel like I’m the most important person in the world! Jenn helped me on this visit and she was amazing as usual. I actually had to stop More

by Coltdev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Herb Chambers Kia of Burlington responded

We love to hear that you receive excellent service from our Herb Chambers Kia of Burlington team, every time. Thank you very much for stopping by to write us a review and for giving a shout out to Jenn. It's wonderful that she made sure you would be safe for your vacation. Enjoy your day!

August 15, 2020

Herb chambers and KIA should be proud to have Diego as an employee. He is a true professional. Very knowledgeable and caring. He is always available to respond to questions and service questions. Very prompt More

by Golfa51
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Herb Chambers Kia of Burlington responded

It makes us so happy to see positive feedback about our wonderful team, so thank you for posting about your experience working with Diego! We love to hear that you can depend on him to assist with your service needs. See you next time at Herb Chambers Kia of Burlington!

August 14, 2020

Service Team is always Awesome! Service team is always, efficient and friendly. I have been coming to the Burlington location for over 5 years. Everyone is great! Cant forget the More

by kimgouveia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review! We are grateful for your longtime business here at Herb Chambers Kia of Burlington, and we look forward to your next visit!

August 12, 2020

Easy and quick appointment from call to scheduling until completion. Friendly Greeting upon arrival, service completed in promised time (I waited at facility) and checkout process was fast and friendly rep More

by Tlim55
Recommend Dealer
Yes
Employees Worked With
Ramon Amill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Herb Chambers Kia of Burlington responded

We appreciate the feedback! It is great to hear that your service experience was so efficient and worthwhile. Safe travels and we hope to see you back at Herb Chambers Kia of Burlington in the future!

August 08, 2020

Always Great Service As usual, the service team at Herb Chambers Kia of Burlington, took great care of me. They are always responsive, get me in as quickly as possible, a More

by LC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Herb Chambers Kia of Burlington, and we look forward to your next visit.

July 29, 2020

Diego is the Best I've been dealing with Diego since I bought my car in 2014, he is one of the Kindest, Honest as well as a great person to everyone that comes into con More

by RandiDoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy!
Jul 29, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for the review! We are so glad Diego has earned your loyalty here at Herb Chambers Kia of Burlington. He is an excellent member of our team, and we will certainly let him know that you appreciate his help!

July 24, 2020

Great price with coupon Had a 1:00 appt. for oil change. However, car not ready till 2:35 which seems a little too long. I realize that they perform a multi point inspection More

by usfarbuoabc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I know it wasn’t Jennifer but it was a female technician.
Jul 24, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for your feedback! We are sorry for the delay in your oil change. Due to COVID-19, we are working on a staggered schedule for the safety of our staff and customers. We are sorry for any inconvenience this might have caused. Thank you, Senee O'Connell- General Manager

Jul 30, 2020 -

usfarbuoabc responded

Senee: I thought that might have been part of the delay. Nothing is the same due to the corona virus. No problem. Thank you for responding. Arthur

July 09, 2020

I was in and out after getting an appointment, in about 50 minutes. Low pressure gas line recall on my 2014 Optima done just like that. Great service! More

by a.ferrentino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2020

Like Family I am always treated professionally with updates as needed. My family has bought 5 autos from this dealer over the years and have had all the service More

by Kia Lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2020

People who work there made us feel wery welcome. They are very helpful as well. And the best thing is that we didn't have to wait long to have my car serviced. I would recommend this dealership to my fri More

by Jorge Teran
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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