Herb Chambers Kia of Burlington - Service Center

Poor customer services, not paying attention to customer requests, just money centric, unprofessional communication and approach with loyal customers. requests, just money centric, unprofessional communication and approach with loyal customers. More

Michael was extremely competent and willing to take of my issues…would recommend him to anybody issues…would recommend him to anybody More

Michael in the service department in Diego in the service department made sure all my regular service was done and updated for my 2024 Kia Telluride plus all the factory recalls that were on it. They took ca department made sure all my regular service was done and updated for my 2024 Kia Telluride plus all the factory recalls that were on it. They took care of everything very professionally and sufficient. I’m very happy having my car service at Herb Chambers Burlington, Massachusetts. More

I had my car serviced August 5th, the service was excellent. Pam was exceptional in helping me. I would recommend your dealership and I have already. Thank you D. Wesley excellent. Pam was exceptional in helping me. I would recommend your dealership and I have already. Thank you D. Wesley More

Always polite, always efficient. The service advisor is one of the best I've ever communicated with. He even found an error on my list of charges that saved me $100. The service advisor is one of the best I've ever communicated with. He even found an error on my list of charges that saved me $100. More

Michael provided me wonderful service. He was patient with me, detailed in his explanation and considerate in his recommendations. He deserves recognition for his professionalism. Howe He was patient with me, detailed in his explanation and considerate in his recommendations. He deserves recognition for his professionalism. However, I’m upset that I have 15k miles on my car and all 4 rotors are warped. The basic criteria for this is if the car isn’t driven for long periods of time or other environmental factors. Neither of which apply to my car. So, my take away from this is that Kia manufacturers probably used low quality rotors. I’m now having to drive a 1 year old car that shakes when I brake or pay $1300 to replace all four. The warrantee only covers up to 12k miles. I’ve been a loyal customer of Kia. This is my second telluride. I didn’t have these issues with my first. I called Kia services to escalate the concern and while the representative was also very professional with me, she offered me no reasonable solution. She stated “Kia has to take the advice of the dealership”. This is low quality customer care on Kia’s part. More

Made an appointment for a recall a month ago. Arrived today to have it done waited an hour for them to tell me they didn’t have the part. What was the point of making the appointment??? If all Arrived today to have it done waited an hour for them to tell me they didn’t have the part. What was the point of making the appointment??? If all these models need replacements how do you not have the part stocked!!’ Complete waste of time. More

I know many will tell you it is more expensive to service your car at a dealer, but all in all the price was comparable and there is something to be said for knowing the work is being done right and by someo your car at a dealer, but all in all the price was comparable and there is something to be said for knowing the work is being done right and by someone familiar with your car. There is a reasons I always book my service through the Kia dealership in Burlington and that is because the people are great and I always trust the work being done on my vehicle! More

Service department was great. They reviewed recommendations by another dealership, and found most of the work to be unnecessary saving me hundreds of dollars. They reviewed recommendations by another dealership, and found most of the work to be unnecessary saving me hundreds of dollars. More

Easy scheduling process. They started the work on time and finished it within reasonable time. Advisor kept me informed on the progress. They even texted video of inspection They started the work on time and finished it within reasonable time. Advisor kept me informed on the progress. They even texted video of inspection. More