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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
385 Reviews

385 Reviews of Herb Chambers Kia of Burlington - Service Center

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February 14, 2021

I've been a customer since 2010. In a time when consumer loyalty is non-existent, I think it speaks for itself why we choose to come back to this dealership year after year for our Kias. More

by Joseph C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Herb Chambers Kia of Burlington responded

Joseph, your continued support means the world to us! Thank you for taking the time to share your positive feedback with us. We are proud to have you as a customer and we look forward to welcoming you back to Herb Chambers Kia of Burlington next time!

February 09, 2021

Our experiences at Herb Chambers of Burlington has always been to our liking. The service department tells you exactly what's wrong with your vehicle. No pressure to get it fixed that day. They'll se More

by comprintjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Herb Chambers Kia of Burlington, and we will be sure to pass along your kind words. We look forward to your next visit!

February 01, 2021

I first went to Pride Kia in Lynn and after 2 days and not identifying the problem, I took my car here. They identified the problem (broken latch on tailgate) within 40 minutes and had it repaired 2 hours More

by fdavoli2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Herb Chambers Kia of Burlington responded

We are very glad to hear that our team could assist with this repair and get you back on the road in a timely manner. Thank you so much for reviewing Herb Chambers Kia of Burlington! We look forward to working with you in the future.

January 15, 2021

Went in for oil change and tire rotation was in and out in less than one hour. I had made an appt. Had a 10.00 coupon which was honored. Service with a smile from Jennifer. One other thing. Last month t More

by usfarbuoabc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your confidence in the Herb Chambers Kia of Burlington team! We are proud to have earned your business and happy to hear that you had such an exceptional experience working with Jennifer. Drive safely, and we are looking forward to working with you again down the road!

December 20, 2020

Always very good! This is my fourth Kia so far. Jennifer Nelson is the best! On time, and very good thorough work. We will be back. More

by Charles L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2020 -

Herb Chambers Kia of Burlington responded

Charles - We appreciate your loyalty to Herb Chambers Kia of Burlington! Thank you for your business and for taking the time to share your experience working with Jennifer. We are wishing you many safe and happy miles in your new vehicle, and hope to see you again down the road!

December 16, 2020

I enjoy working with Diego in the service department-highly PROFESSIONAL- my wife and I feel confident in having both of our KIA SOULS serviced there. More

by jcsc2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Herb Chambers Kia of Burlington responded

We're so lucky to have you and your wife as loyal customers! It's wonderful to hear that Diego always takes excellent care of you and your Kia Souls. Thank you for trusting Herb Chambers Kia of Burlington with all your service needs!

December 03, 2020

I love the service I recieve here. Best dealership experience I've ever had. They don't try to upsell services or intimidate you. They just service whatever you ask them to do at a fair price. Highly More

by Michael C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Herb Chambers Kia of Burlington responded

Michael - Thank you for taking the time to review us. Hearing that your visit to Herb Chambers Kia of Burlington was the best dealership experience you have ever had made our day! Thank you for your business, and we hope to work with you again down the road!

December 01, 2020

I went for basic service, oil and tire rotation. It was a nice touch when they said they also cleaned and vacuumed untill I saw all the dust and dirt in my car. If that is the job you normally do you migh More

by colellaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for trusting us with your vehicle. I'm sorry that you weren't completely satisfied with our service. It sounds like we could have done a better job cleaning your vehicle and I appreciate you bringing this concern to my attention. I hope we have the chance to deliver a five-star experience next time. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

November 23, 2020

Not so happy with Kia of North America regarding warranty coverage for a specific repair, however, Jen at Herb Chambers Kia Burlington is excellent, informative, and helpful. More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Herb Chambers Kia of Burlington responded

We are very glad to hear that Jen could assist with your service needs. Thank you for stopping by to commend her! We are grateful that you came to Herb Chambers Kia of Burlington.

November 18, 2020

I always have been satisfied with this dealership. Working with Cesar in service always makes it a positive experience. The best Kia service ! I live in Salem & worth the trip ....would n More

by MYKIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for your continued support of Herb Chambers Kia of Burlington! It is fantastic to hear that Jen and Cesar continue to impress you by providing great service. We are grateful for your business and we look forward to working with you next time!

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