Back

Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
385 Reviews

385 Reviews of Herb Chambers Kia of Burlington - Service Center

Sort by
May 26, 2021

Diego was excellent: he fixed our recall situation immediately. Tech Jeff was efficient and personable and explained the reason for the recall. Other dealers wanted us to wait 2 weeks for this 30 seco More

by Val
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Herb Chambers Kia of Burlington responded

Val, we are so happy to hear that our team at Herb Chambers Kia of Burlington could take care of everything for you efficiently! THank you for your review!

May 20, 2021

Very courteous and friendly. Knowledgeable and quick to respond. Very happy with the service and Cesar was great. Close to home and easy to find. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Herb Chambers Kia of Burlington responded

Dave, we are thrilled to hear that you had such an exemplary experience at Herb Chambers Kia of Burlington! Thank you so much for coming in and for leaving us this kind review!

May 18, 2021

Always super responsive and helpful. I've used them many times and they have come through at short notice more than once for me. They also do a lot in my community which i appreciate More

by nicholasmith44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Herb Chambers Kia of Burlington responded

Thanks for the great review! We're glad to hear our team has provided such great care to you and has earned your business! We look forward to seeing you next time! - Herb Chambers Kia of Burlington

May 11, 2021

Great dealership had an awesome experience when I bought my Kia Sportage and just as good of an experience when I had it serviced.Would definitely recommend to people to buy their car there. More

by George Letorney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Herb Chambers Kia of Burlington responded

Thanks for your recommendation and review, George! We're glad to have you as a Herb Chambers Kia of Burlington customer!

April 15, 2021

Ceasar was so very helpful . I called because my car needed service and I needed help getting a bike rack for my family . They are all going on a biking vacation . It turns out there was a rust issue an More

by Puppies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Kia of Burlington responded

We're so glad Ceasar could take care of everything for you! We appreciate your positive feedback about the experience and hope your family has a wonderful vacation!

April 02, 2021

Took the car in for an oil changeCharged for 7qts of oil Took the car in for an oil change Charged for 7qts of oil on a car that only holds 5.5qts max Left a message to review and got no answer for 3 days More

by Stephen
Recommend Dealer
No
Employees Worked With
Diego Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Herb Chambers Kia of Burlington responded

Stephen, thank you for bringing this to our attention. It is never our intention to leave a customer without a response. Please reach out to me directly and I would be more than happy to address your concerns, Senee O'Connell - General Manager - soconnell@herbchambers.com

March 30, 2021

She was extremely professional and courteous. Took care of me and my Seltos! Appreciate her hard work and dedication. Keep up the good work! Thank you Jen!! Ti More

by Grimlaser
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Herb Chambers Kia of Burlington responded

Tim - Thank you for the great feedback! Hearing that you had such a successful experience working with Jen made our day. Drive safely in your Kia Seltos, and we hope to see you again down the road! - The Herb Chambers Kia of Burlington team

March 13, 2021

Very friendly, informative and accommodatingAnd service Very friendly, informative and accommodating And service dept is awesome. Jennifer is the best. We have had 3 Kias before this one and loved them a More

by libraamf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stuart Sterling, Carlos Fonseca
Mar 15, 2021 -

Herb Chambers Kia of Burlington responded

Thanks for posting about your recent visit to Herb Chambers Kia of Burlington. We're happy to hear that Jennifer is always a pleasure to work with and we look forward to taking care of you next time!

March 02, 2021

I’ve been having my 2010 Kia Sportage serviced here at Herb Chambers Kia for @ 5 years. As usual the service and friendliness of the service department was excellent. I would highly recommend this dealers More

by Ms Kia K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share your experience! We strive to deliver efficient service, and it is wonderful to hear that this has been reflected in your time working with us. We appreciate your business over the years and hope to see you back next time! - The Herb Chambers Kia of Burlington team

February 27, 2021

Nice service The work was done in less time than Nice service The work was done in less time than expected. I appreciate how the service was explained after done. I very recommend the service More

by Maniceto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for trusting Herb Chambers Kia of Burlington to get the job done! We look forward to taking care of you during your next service visit!

...
28
...