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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.5
359 Reviews

359 Reviews of Herb Chambers Kia of Burlington - Service Center

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December 03, 2020

I love the service I recieve here. Best dealership experience I've ever had. They don't try to upsell services or intimidate you. They just service whatever you ask them to do at a fair price. Highly More

by Michael C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Herb Chambers Kia of Burlington responded

Michael - Thank you for taking the time to review us. Hearing that your visit to Herb Chambers Kia of Burlington was the best dealership experience you have ever had made our day! Thank you for your business, and we hope to work with you again down the road!

December 01, 2020

I went for basic service, oil and tire rotation. It was a nice touch when they said they also cleaned and vacuumed untill I saw all the dust and dirt in my car. If that is the job you normally do you migh More

by colellaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for trusting us with your vehicle. I'm sorry that you weren't completely satisfied with our service. It sounds like we could have done a better job cleaning your vehicle and I appreciate you bringing this concern to my attention. I hope we have the chance to deliver a five-star experience next time. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

November 23, 2020

Not so happy with Kia of North America regarding warranty coverage for a specific repair, however, Jen at Herb Chambers Kia Burlington is excellent, informative, and helpful. More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Herb Chambers Kia of Burlington responded

We are very glad to hear that Jen could assist with your service needs. Thank you for stopping by to commend her! We are grateful that you came to Herb Chambers Kia of Burlington.

November 18, 2020

I always have been satisfied with this dealership. Working with Cesar in service always makes it a positive experience. The best Kia service ! I live in Salem & worth the trip ....would n More

by MYKIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for your continued support of Herb Chambers Kia of Burlington! It is fantastic to hear that Jen and Cesar continue to impress you by providing great service. We are grateful for your business and we look forward to working with you next time!

November 17, 2020

My whole experience was wonderful!!! I called for an appointment and chose when it was convenient for me. When I got there, everyone was so helpful. I sat in a clean waiting are and my car was ready in More

by stacys48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Herb Chambers Kia of Burlington, and if you ever need anything else, don't hesitate to come back and see us again!

November 15, 2020

It was a great experience. I called for a safety recall appointment and made it for 2 days later. I went in for the appointment and my car was ready in an hour. Just great! More

by stacys48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Herb Chambers Kia of Burlington, and if you ever need anything else, don't hesitate to come back and see us again!

November 14, 2020

Was easy to schedule service appointment online, and there has been no hard or even soft up-sell on “recommended” repair/maintenance over several visits. More

by john c.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Herb Chambers Kia of Burlington responded

Hi John - Thank you for posting about your recent service visit to Herb Chambers Kia of Burlington! We are delighted to hear that the scheduling process was easy and that you received pressure-free service. Enjoy your week!

November 13, 2020

After recall service I was Pleasantly surprised to find a vacuumed car returned to me. Prompt service and comfortable waiting area with hand sanitizer available. More

by Picky sue
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Herb Chambers Kia of Burlington responded

We appreciate you choosing Herb Chambers Kia of Burlington for your recall repairs and are glad to hear that you drove home in a freshly cleaned car. Thank you for sharing a great review!

November 07, 2020

We have been going to this dealership since 2015 and love how we are serviced! Today’s visit was quickly scheduled and the service was for a recall. The actual service time was less than an hour total . Than More

by Janetcoppola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Herb Chambers Kia of Burlington, and we are grateful for your longtime business. We look forward to your next visit!

November 03, 2020

This is a very nice group of people. I enjoy going there for service or help with my car options. They always listen and take care of my needs. More

by Mercedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Senee O’Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Fonseca
Nov 03, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share your experience, Mercedes! It is fantastic to hear that you are so confident in the Herb Chambers Kia of Burlington team. We are proud to have earned your business and hope to work with you again down the road!

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