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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
385 Reviews

385 Reviews of Herb Chambers Kia of Burlington - Service Center

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June 29, 2021

Friendly, competent staff. I scheduled 30k maintenance for my Kia Soul. They got the work done in two hours, while I waited. Got a trailer hitch installed for my bike, too. They’ve earned my repeat busine More

by Critt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Herb Chambers Kia of Burlington responded

This feedback is so important to our team and we appreciate you taking the time to let us know about your experience! Thank you for being a Herb Chambers Kia of Burlington customer! We'll see you and your Soul next time!

June 24, 2021

Herb Chambers KIA is well run, organized and very knowledgeable about what our auto needs are.... Upon review of two other dealers, they have been consistent with good service. More

by george.kauss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Herb Chambers Kia of Burlington responded

George, we are so incredibly proud that our team at Herb Chambers Kia of Burlington could provide such great service! Thank you!

June 21, 2021

Brought my Telluride in for 15,000 mile service. Staff was friendly and job was done in less time than they told me. More

by Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Herb Chambers Kia of Burlington responded

It was our pleasure to service your Telluride! Thanks for your review and for being a Herb Chambers Kia of Burlington customer.

June 19, 2021

Great place. Jennifer is very professional and helpful. I recommend this dealer to anyone looking for great customer service. I will keep going there for service or new car. Thank you! More

by Tcemus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Herb Chambers Kia of Burlington responded

We are very happy Jennifer and our team provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care from all of us at Herb Chambers Kia of Burlington!

June 17, 2021

Excellent service. Needed a tire replacement and got a car wash and inside vacuum as a courtesy. The. service dept is always friendly and appointments are on time. It’s a pleasure to go to the Burlington More

by sblake71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Herb Chambers Kia of Burlington responded

It was our pleasure to take care of you! Thanks for being a Herb Chambers Kia of Burlington customer!

June 07, 2021

I brought my car today for the recall notice that I had I brought my car today for the recall notice that I had received. The service staff were very professional and took care of my car right on time. Hig More

by kameliaM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Herb Chambers Kia of Burlington responded

We're so happy our service team made this a great experience, Kamelia! Thank you for taking the time to leave us your feedback! We look forward to seeing you at your next appointment! - Herb Chambers Kia of Burlington

June 03, 2021

Excellent service today on my Kia Sorento. Had an unexpected problem with my Kia and called this afternoon and the service dept was able to see me and fix my problem. Great service & everyone were ve More

by savage141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Herb Chambers Kia of Burlington responded

Thanks so much for the five-star rating! We're glad to hear we helped clear up the issue with your Sorento! We will see you at your next appointment!

June 02, 2021

Ease in making appointmentQuick serviceFriendly Ease in making appointment Quick service Friendly folks Mai ting room was not crowded Waiting room was clean Only issue was finding a parking spo More

by Joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review, Joan! We will pass along your comments to our team and we hope to see you again at Herb Chambers Kia of Burlington!

June 01, 2021

Excellent and timely service. Even washed car. Small area for customers but excellent coffee. That is all I have to say; very positive experience in all More

by Ron C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for the positive feedback about your recent visit to Herb Chambers Kia of Burlington, Ron! We look forward to your next visit!

May 27, 2021

Cesar was very helpful and thoroughly explained the potential problem with my ignition and the simplest and cheapest remedy. I appreciate Cesar’s dependability and professionalism. More

by judynatale2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for leaving us this phenomenal review! Hearing how Cesar and our team made the experience so easy and earned five stars makes our day! We will see you next time! - Herb Chambers Kia of Burlington

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