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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.5
359 Reviews

359 Reviews of Herb Chambers Kia of Burlington - Service Center

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June 03, 2021

Excellent service today on my Kia Sorento. Had an unexpected problem with my Kia and called this afternoon and the service dept was able to see me and fix my problem. Great service & everyone were ve More

by savage141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Herb Chambers Kia of Burlington responded

Thanks so much for the five-star rating! We're glad to hear we helped clear up the issue with your Sorento! We will see you at your next appointment!

June 02, 2021

Ease in making appointmentQuick serviceFriendly Ease in making appointment Quick service Friendly folks Mai ting room was not crowded Waiting room was clean Only issue was finding a parking spo More

by Joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review, Joan! We will pass along your comments to our team and we hope to see you again at Herb Chambers Kia of Burlington!

June 01, 2021

Excellent and timely service. Even washed car. Small area for customers but excellent coffee. That is all I have to say; very positive experience in all More

by Ron C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for the positive feedback about your recent visit to Herb Chambers Kia of Burlington, Ron! We look forward to your next visit!

May 27, 2021

Cesar was very helpful and thoroughly explained the potential problem with my ignition and the simplest and cheapest remedy. I appreciate Cesar’s dependability and professionalism. More

by judynatale2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for leaving us this phenomenal review! Hearing how Cesar and our team made the experience so easy and earned five stars makes our day! We will see you next time! - Herb Chambers Kia of Burlington

May 26, 2021

Diego was excellent: he fixed our recall situation immediately. Tech Jeff was efficient and personable and explained the reason for the recall. Other dealers wanted us to wait 2 weeks for this 30 seco More

by Val
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Herb Chambers Kia of Burlington responded

Val, we are so happy to hear that our team at Herb Chambers Kia of Burlington could take care of everything for you efficiently! THank you for your review!

May 20, 2021

Very courteous and friendly. Knowledgeable and quick to respond. Very happy with the service and Cesar was great. Close to home and easy to find. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Herb Chambers Kia of Burlington responded

Dave, we are thrilled to hear that you had such an exemplary experience at Herb Chambers Kia of Burlington! Thank you so much for coming in and for leaving us this kind review!

May 18, 2021

Always super responsive and helpful. I've used them many times and they have come through at short notice more than once for me. They also do a lot in my community which i appreciate More

by nicholasmith44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Herb Chambers Kia of Burlington responded

Thanks for the great review! We're glad to hear our team has provided such great care to you and has earned your business! We look forward to seeing you next time! - Herb Chambers Kia of Burlington

May 11, 2021

Great dealership had an awesome experience when I bought my Kia Sportage and just as good of an experience when I had it serviced.Would definitely recommend to people to buy their car there. More

by George Letorney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Herb Chambers Kia of Burlington responded

Thanks for your recommendation and review, George! We're glad to have you as a Herb Chambers Kia of Burlington customer!

April 15, 2021

Ceasar was so very helpful . I called because my car needed service and I needed help getting a bike rack for my family . They are all going on a biking vacation . It turns out there was a rust issue an More

by Puppies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Kia of Burlington responded

We're so glad Ceasar could take care of everything for you! We appreciate your positive feedback about the experience and hope your family has a wonderful vacation!

April 02, 2021

Took the car in for an oil changeCharged for 7qts of oil Took the car in for an oil change Charged for 7qts of oil on a car that only holds 5.5qts max Left a message to review and got no answer for 3 days More

by Stephen
Recommend Dealer
No
Employees Worked With
Diego Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Herb Chambers Kia of Burlington responded

Stephen, thank you for bringing this to our attention. It is never our intention to leave a customer without a response. Please reach out to me directly and I would be more than happy to address your concerns, Senee O'Connell - General Manager - soconnell@herbchambers.com

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