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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
385 Reviews

385 Reviews of Herb Chambers Kia of Burlington - Service Center

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November 09, 2021

Cesar did a great job managing my service appt. They are a busy dealership though never felt pushed aside. More

by dllucchino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Herb Chambers Kia of Burlington responded

This review means more to our team than you know! Thank you for being a loyal customer! - Herb Chambers Kia of Burlington

November 04, 2021

They were very clear with me about what needed to be done and why. They got the work done within the timeframe promised. Everyone was friendly and kind. More

by Maureen.cm.obrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist -- very nice
Nov 05, 2021 -

Herb Chambers Kia of Burlington responded

We're glad to hear we made your experience easier, Maureen! Thank you for coming to Herb Chambers Kia of Burlington!

October 30, 2021

They always give customers amazing service. I have bought 3 cars there already. Very good. More

by Tcemus
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your loyal business! We're honored to have you as a Herb Chambers Kia of Burlington customer and look forward to your next visit with us!

October 16, 2021

I like the dealership, however my tire pressure never went off like you said it would. More

by Farmer12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for bringing this to our attention. Please reach out at your earliest convenience, and we can discuss the next steps to have this fixed. Thanks, Senee O'Connell - General Manager - soconnell@herbchambers.com

Oct 23, 2021 -

Farmer12 responded

Hi, I like but the tire pressure light is still on. Should I come back? Thanks! Paul Boucher

October 10, 2021

Great customer service, pleasant employee. If I need another vehicle I will buy it there More

by Peppenancy57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your confidence in our team at Herb Chambers Kia of Burlington! We look forward to working with you again!

October 06, 2021

Flexible and friendly enough to help when I suffered a tire puncture and required an emergency tire replacement. More

by pantalones2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Herb Chambers Kia of Burlington responded

It was our pleasure to serve you! Thanks for the great review and please don't hesitate to reach out if we can be of assistance again in the future! - The Herb Chambers Kia of Burlington Team

October 04, 2021

Great service and staff. I would like to see more things available for customers wail they wait More

by Alfonse1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your 5-star review! We will discuss ways in which to entertain our customers while they wait. -Herb Chambers Kia of Burlington

October 02, 2021

Went in for a a software update. oil change, and tire rotation, the work was done in reasonable time, and it was a great price with a coupon they emailed me. Diego was very helpful even though he was alo More

by CT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to review your recent visit with us! We're glad to hear Diego and the team made it a great one and we hope to see you again next time here at Herb Chambers Kia of Burlington!

October 02, 2021

Service staff has always been top-notch, helpful and very professional. They are why I More

by Happy Gilmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for the kind comments - we'll be sure to pass them along to our service team! We're glad to have you as a Herb Chambers Kia of Burlington customer and look forward to your next visit!

October 02, 2021

Service Department is Cesar and Diego are the best. Very professional. Excellent service. Would go again. More

by Gerard.connors
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for the five-star review! It means a lot to hear we've provided such great care to you! We look forward to assisting you again in the future! - Herb Chambers Kia of Burlington

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