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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
385 Reviews

385 Reviews of Herb Chambers Kia of Burlington - Service Center

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February 11, 2022

Employees here are great. Scheduling appointments is easy and their service is fast. I recommend this dealership. More

by caleymueller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Herb Chambers Kia of Burlington responded

We're so pleased to hear the Herb Chambers Kia of Burlington team could provide you with such great support! Thank you for leaving your five-star rating! We'll see you at your next appointment!

February 10, 2022

Ceaser always goes above and beyond to make sure everything is done perfectly on my car More

by Ronna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Herb Chambers Kia of Burlington responded

This is great to hear, Ronna! Thank you for being a Herb Chambers Kia of Burlington customer! We'll see you next time!

February 09, 2022

Caesar was extremely helpful, the service was prompt, completed quickly, and done properly as usual. More

by Rich.nusbaum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for your review, Rich! Caesar and our team appreciate your high rating, and look forward to seeing you next time at Herb Chambers Kia of Burlington!

February 05, 2022

excellent service on an issue i was concerned about on my Kia. I was told how much service would cost after problem inspected. More

by louisspera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for trusting the Herb Chambers Kia of Burlington team with your vehicle! We appreciate your kind review and hope we can be of service to you again in the future!

January 31, 2022

Terrible experience. Service center should be shutdown and retrained. Got my car serviced there numerous times but this will be my last time. I’ll look for another dealership who knows how to do service More

by john
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael
Feb 16, 2022 -

Herb Chambers Kia of Burlington responded

We're disappointed to hear it, John. We would like to understand what happened to result in your poor review and help improve in the future. Please contact me at your earliest convenience to discuss this situation. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

January 27, 2022

Very friendly and polite. I was told what to expect at my 15K checkup and it was all done in a timely fashion at a reasonable price. More

by sblake71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Jan 28, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for the positive feedback about your recent experience with the Herb Chambers Kia of Burlington team! We appreciate your business and hope to see you again in the future!

January 21, 2022

Easy scheduling; Arrived early & taken quickly; Excellent communication; Fair pricing for a dealer service department.. More

by MDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Johnson
Jan 21, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for your review! We look forward to seeing you next time at Herb Chambers Kia of Burlington!

January 18, 2022

Had car serviced for oil and filter change. Made appt. went in and work completed in less than an hour. Car was checked for fluids and air pressure as well. Price was very reasonable actually cheaper than More

by usfarbuoabc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Herb Chambers Kia of Burlington responded

Thank you! We're happy we could make it worthwhile! - Herb Chambers Kia of Burlington

Jan 24, 2022 -

usfarbuoabc responded

You are welcome.

January 16, 2022

They did not check the computer screen that indicated -1400 miles stating service is required. I brought the car in for a certain issue but they should have checked the screen. Normally they vacuum the c More

by Thebowies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Somebody else
Jan 31, 2022 -

Herb Chambers Kia of Burlington responded

We're disappointed to hear about this experience. We appreciate you bringing this to our team's attention and would like to help improve your opinion of us. Please contact me at your earliest convenience so we can discuss this in more detail and find a solution to these concerns. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

January 07, 2022

Can't say enough about this dealership & the employees. I usually deal with Cesar. He welcomes all with a smile and remembers your name ....very impressive! The service is great takes care of my car as if i More

by MYKIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for making the drive from Salem to come work with Cesar & the team here at Herb Chambers Kia of Burlington! We appreciate your support, as well your kind comments, and look forward to seeing you at your next visit!

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