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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.5
359 Reviews

359 Reviews of Herb Chambers Kia of Burlington - Service Center

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December 01, 2021

Quick and friendly service. Everyone is wearing a mask with social distancing. Highly recommended place. More

by lkrask
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for reviewing your recent visit with the Herb Chambers Kia of Burlington team! We appreciate your kind words and hope to see you again next time!

November 15, 2021

Great experience this month with the service department and my service advisor, Caesar. Tough unexpected situation developed and he kept me completely informed and helped me out in understanding the situa More

by Soccer Coach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for trusting Caesar and the Herb Chambers Kia of Burlington team with your Sedona! We're truly grateful for all of your support over the years and look forward to many more!

November 13, 2021

I purchased a 2016 Kia a couple of years ago and not happy with maintaining service plan. More

by grammyof6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Herb Chambers Kia of Burlington responded

We're sorry to hear about that and would like more details to determine how we can assist in improving this experience. Please contact me at your earliest convenience. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

November 10, 2021

Had oil change and tires rotated… took almost 3 hours! Personal was helpful and friendly plus knowledgeable,,, I have enjoyed my car that I purchase,,, , More

by lucilleguaetta@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for the review and feedback. We appreciate your business and hope we have the opportunity to serve you again in the future! - The Herb Chambers Kia of Burlington Team

November 09, 2021

Cesar did a great job managing my service appt. They are a busy dealership though never felt pushed aside. More

by dllucchino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Herb Chambers Kia of Burlington responded

This review means more to our team than you know! Thank you for being a loyal customer! - Herb Chambers Kia of Burlington

November 04, 2021

They were very clear with me about what needed to be done and why. They got the work done within the timeframe promised. Everyone was friendly and kind. More

by Maureen.cm.obrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist -- very nice
Nov 05, 2021 -

Herb Chambers Kia of Burlington responded

We're glad to hear we made your experience easier, Maureen! Thank you for coming to Herb Chambers Kia of Burlington!

October 30, 2021

They always give customers amazing service. I have bought 3 cars there already. Very good. More

by Tcemus
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your loyal business! We're honored to have you as a Herb Chambers Kia of Burlington customer and look forward to your next visit with us!

October 16, 2021

I like the dealership, however my tire pressure never went off like you said it would. More

by Farmer12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for bringing this to our attention. Please reach out at your earliest convenience, and we can discuss the next steps to have this fixed. Thanks, Senee O'Connell - General Manager - soconnell@herbchambers.com

Oct 23, 2021 -

Farmer12 responded

Hi, I like but the tire pressure light is still on. Should I come back? Thanks! Paul Boucher

October 10, 2021

Great customer service, pleasant employee. If I need another vehicle I will buy it there More

by Peppenancy57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your confidence in our team at Herb Chambers Kia of Burlington! We look forward to working with you again!

October 06, 2021

Flexible and friendly enough to help when I suffered a tire puncture and required an emergency tire replacement. More

by pantalones2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Herb Chambers Kia of Burlington responded

It was our pleasure to serve you! Thanks for the great review and please don't hesitate to reach out if we can be of assistance again in the future! - The Herb Chambers Kia of Burlington Team

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