Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
385 Reviews
Call Service Center (781) 202-3456

385 Reviews of Herb Chambers Kia of Burlington - Service Center

Sort by
April 27, 2022

Took care of the problem quickly and neatly Cesar was very polite and explained everything very curtailed. More

by louieteddi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for trusting Herb Chambers Kia of Burlington with your business! Cesar & the team look forward to serving you again in the future!

April 26, 2022

Excellent service, highly recommend! ! They took me even though I didn’t buy my car there and thought my appt was there. Very friendly, and will be going back! More

by Ldivecchia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael M
Report | Print
Apr 27, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for visiting us here at Herb Chambers Kia of Burlington! It was our privilege to serve you and we hope we have the opportunity to do so again in the future!

April 24, 2022

Caesar should not be in customer service. He’s rude and he speaks down to woman. I’ve dealt with him many times and all were unpleasant. Diego on the other hand has always been wonderful, and More

by amysull
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2022 -

Herb Chambers Kia of Burlington responded

Amy, We're sorry to hear about this experience. We value feedback and will use this information to improve customer satisfaction. Please reach out to me so I can hear more about this situation and help correct things for the future. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

April 20, 2022

The service department was outstanding and provided professional manner. The service advisor, Cesar was great and was very knowledgeable about the services provided. More

by David.Ganeto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for the wonderful feedback, David! We're thrilled to hear you had a great experience with our service team and we hope to see you again next time here at Herb Chambers Kia of Burlington!

Apr 21, 2022 -

David.Ganeto responded

great service department!

April 17, 2022

I had a flat tire and they fixed it super quick without an appointment. The service people were very friendly! More

by Wendypecci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2022 -

Herb Chambers Kia of Burlington responded

We're so glad we were able to assist you! Thanks for visiting Herb Chambers Kia of Burlington and please don't hesitate to reach out if we can be of service again in the future!

April 15, 2022

You charged us $159. 00 to reset the sensor that turns off the ENGINE WARNING LIGHT and then tell us there’s no problem with the KIA. So this light comes on for no reason More

by ricmacphoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diego Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Senee O’Connell, Carlos Fonseca
Report | Print
Apr 15, 2022 -

ricmacphoto responded

Yes please resolve our issue. With the cost of everything going up this charge was total bullsh**t!

Apr 28, 2022 -

Herb Chambers Kia of Burlington responded

We're disappointed to read this review and assure you we take your feedback seriously. I would love the opportunity to review what occurred with our team and discuss this matter with you. Please reach out to me at your convenience. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

April 14, 2022

Had problem with bottom part of front grill. Stopped by and they fixed it with no appt. and they cleaned car. Great service. More

by Waterview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2022 -

Herb Chambers Kia of Burlington responded

We're so happy we could make the experience so great! Thank you for coming to Herb Chambers Kia of Burlington!

April 05, 2022

the service dept was great very helpful great communication return vehicle clean and neat very happy More

by Terri1957t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Apr 06, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for sharing your 5-stars! See you next time at Herb Chambers Kia of Burlington!

Apr 06, 2022 -

Terri1957t responded

Mike in the service dept was pleasant helpful and had great communications in letting me know what was going on with my vehicle

April 03, 2022

Came in for service. They did it all and finished early. Washed my car too. More

by Cull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for your high rating! We appreciate your business and look forward to seeing you next time at Herb Chambers Kia of Burlington!

March 31, 2022

Professional, friendly and explains what they are going to do yo your car. Good place. More

by GrammyP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share this awesome feedback! Your business is greatly appreciated by the entire team here at Herb Chambers Kia of Burlington and we hope to see you again in the future!

1
...
19
20
21
...
39