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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
393 Reviews

393 Reviews of Herb Chambers Kia of Burlington - Service Center

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April 09, 2025

Good customer service with courtesy. . I appreciate to the paying attention to customer by employee More

by Sanu R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Apr 10, 2025 -

Herb Chambers Kia of Burlington responded

Thank you for the fantastic feedback about your recent visit here at Herb Chambers Kia of Burlington! We appreciate your business and hope to see you again in the future!

April 05, 2025

Frustrating service experience; responded to a recall only to find out the part was not available and I will need to go back. They were pleasant, but not sure why they had no parts on hand for a known is More

by dcamj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael (not sure of last name)
Apr 11, 2025 -

Herb Chambers Kia of Burlington responded

It's disappointing to hear about the inconvenience with your recall service. We strive for efficient and prepared visits, so it's concerning that we didn't have the necessary parts available. Please feel free to reach out if you'd like further assistance or updates on this matter. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

April 02, 2025

Very happy with the service from Michael's excellent team work explain in detail about the tire and fix the problem very positive and I would like to say again Thank you More

by Merk250
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David M
Apr 03, 2025 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that Michael and the team at Herb Chambers Kia of Burlington provided such detailed and positive service. Thank you for sharing your experience, and we're here if you need anything else!

March 31, 2025

They did a good job working during my car tire replacement, and took all my concerns serious. More

by carolinaperezm1718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Herb Chambers Kia of Burlington responded

Carolina, Thank you for the five-star rating! The team looks forward to working with you again! – Herb Chambers Kia of Burlington

March 29, 2025

I came in for two recalls. A perfect experience - quick and efficient. They knew about the recalls and had all the parts. Thank you! More

by Igor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Herb Chambers Kia of Burlington responded

Igor, we're delighted to hear that your recall service was quick and efficient at Herb Chambers Kia of Burlington. Thank you for trusting us with your vehicle!

March 27, 2025

My car was fixed and am happy it works well. It was making my life uncomfortable because it was cold with faulty thermostat. More

by glorious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
Mar 28, 2025 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that your car is running smoothly again after visiting Herb Chambers Kia of Burlington. It's great to know we could help make your driving experience more comfortable, especially with the thermostat issue resolved!

March 04, 2025

Had a very bad experience a couple of month ago. Had a major issue with steering wheel. Took the dealership 2 weeks to "fix" the problem without providing a courtesy car. In 2 days I had exactly the More

by dechik22
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Barreto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Herb Chambers Kia of Burlington responded

I'm sorry to hear about your experience with the steering wheel and subsequent issues. It's concerning that we didn't provide a courtesy car during such an extended repair period, and I apologize for any inconvenience this caused. We strive for excellence in all repairs, so it's disappointing to learn of these complications. Please reach out if you'd like us to address any remaining concerns or discuss further steps. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

March 02, 2025

My trusted go to dealership for everything. Service is always great, fast and efficient! Michael Montealegre-Pineros was super helpful and explained everything. More

by maryrose212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montealegre-Pineros
Mar 03, 2025 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that Michael and the team at Herb Chambers Kia of Burlington provided you with efficient and helpful service. Thank you for trusting us as your go-to dealership!

February 28, 2025

Great fast inform service! Micheal let me know everything that was going on and when it should be ready. More

by youecm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 01, 2025 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that you received great and fast service at Herb Chambers Kia of Burlington! It's wonderful to know Micheal kept you informed throughout the process. Thank you for sharing your experience with us!

February 16, 2025

Service is a 10, Cesar always takes care of me when I bring my jeep in he great and the team is also great thanks More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Herb Chambers Kia of Burlington responded

Kat, we're delighted to hear that Cesar and the team at Herb Chambers Kia of Burlington have been taking great care of you! Thanks for sharing your experience with us.

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