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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.5
359 Reviews

359 Reviews of Herb Chambers Kia of Burlington - Service Center

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February 26, 2022

No problems. Staff great. Car ready on time. Easy to make an appointment. Better than other brand dealer I use. More

by Cgcentola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for your five-star rating! - Herb Chambers Kia of Burlington

February 24, 2022

I left my vehicle for service in the morning very friendly service department kept me informed and notified me of any other issues picked up vehicle clean looking and operating great! More

by Craposo2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for sharing this wonderful feedback about your recent experience with the Herb Chambers Kia of Burlington team! We appreciate your support and hope we have the opportunity to serve you again in the future!

Mar 03, 2023 -

Craposo2 responded

Great job great service great staff

February 22, 2022

Timely, nice service. People are friendly service department was knowledgeable and had my car ready and clean. More

by Aamr1370
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for the wonderful feedback about your recent visit here at Herb Chambers Kia of Burlington! We hope to see you again next time!

February 16, 2022

My only beef with them is that it took a long time for my service (3 hrs instead of the quoted 90-120 mins) and they did the wrong oil change. Yet they are making up for their error by giving me a free synth More

by Harvy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for your honest feedback, Harvy! We will be sure to honor your coupon during your next oil change, and look forward to doing business with you again!

February 11, 2022

Employees here are great. Scheduling appointments is easy and their service is fast. I recommend this dealership. More

by caleymueller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Herb Chambers Kia of Burlington responded

We're so pleased to hear the Herb Chambers Kia of Burlington team could provide you with such great support! Thank you for leaving your five-star rating! We'll see you at your next appointment!

February 10, 2022

Ceaser always goes above and beyond to make sure everything is done perfectly on my car More

by Ronna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Herb Chambers Kia of Burlington responded

This is great to hear, Ronna! Thank you for being a Herb Chambers Kia of Burlington customer! We'll see you next time!

February 09, 2022

Caesar was extremely helpful, the service was prompt, completed quickly, and done properly as usual. More

by Rich.nusbaum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for your review, Rich! Caesar and our team appreciate your high rating, and look forward to seeing you next time at Herb Chambers Kia of Burlington!

February 05, 2022

excellent service on an issue i was concerned about on my Kia. I was told how much service would cost after problem inspected. More

by louisspera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for trusting the Herb Chambers Kia of Burlington team with your vehicle! We appreciate your kind review and hope we can be of service to you again in the future!

January 31, 2022

Terrible experience. Service center should be shutdown and retrained. Got my car serviced there numerous times but this will be my last time. I’ll look for another dealership who knows how to do service More

by john
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael
Feb 16, 2022 -

Herb Chambers Kia of Burlington responded

We're disappointed to hear it, John. We would like to understand what happened to result in your poor review and help improve in the future. Please contact me at your earliest convenience to discuss this situation. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

January 27, 2022

Very friendly and polite. I was told what to expect at my 15K checkup and it was all done in a timely fashion at a reasonable price. More

by sblake71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Jan 28, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for the positive feedback about your recent experience with the Herb Chambers Kia of Burlington team! We appreciate your business and hope to see you again in the future!

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