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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.5
359 Reviews

359 Reviews of Herb Chambers Kia of Burlington - Service Center

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May 25, 2022

Accommodating, Easy to access by phone, quick working, covered all bases, kept vehicle safe, and quick checkout. More

by JennyY17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
May 26, 2022 -

Herb Chambers Kia of Burlington responded

We're happy we could help, Jenny! Thank you for trusting Herb Chambers Kia of Burlington to take care of your vehicle!

May 18, 2022

Everyone is friendly, knowledgeable and effective! Today's visit was for service, and as usual, we were greeted and treated very nicely, and the car was finished quickly! Today's visit was for servi More

by Janne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Herb Chambers Kia of Burlington responded

It pleases us to read that you had a great visit to our service center and that our continued support has earned your loyal business! We thank you and your daughter for being part of the Herb Chambers Kia of Burlington family! We look forward to seeing you again!

May 07, 2022

They're very helpful and they are the best service I've ever receive thank you Herb Chambers. More

by clifford.singleton
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Herb Chambers Kia of Burlington responded

It's our privilege to serve you! Thanks for trusting the Herb Chambers Kia of Burlington team with your business. We look forward to seeing you next time!

May 03, 2022

Cesar was a pleasure to work with. I hope I don’t have any further recalls on my Kia. I was very impressed with the cleanliness of the ladies room and the items that were there for san More

by Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share your experience working with Cesar and our team at Herb Chambers Kia of Burlington! We appreciate your support and feedback!

April 27, 2022

Took care of the problem quickly and neatly Cesar was very polite and explained everything very curtailed. More

by louieteddi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for trusting Herb Chambers Kia of Burlington with your business! Cesar & the team look forward to serving you again in the future!

April 26, 2022

Excellent service, highly recommend! ! They took me even though I didn’t buy my car there and thought my appt was there. Very friendly, and will be going back! More

by Ldivecchia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael M
Apr 27, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for visiting us here at Herb Chambers Kia of Burlington! It was our privilege to serve you and we hope we have the opportunity to do so again in the future!

April 24, 2022

Caesar should not be in customer service. He’s rude and he speaks down to woman. I’ve dealt with him many times and all were unpleasant. Diego on the other hand has always been wonderful, and More

by amysull
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Herb Chambers Kia of Burlington responded

Amy, We're sorry to hear about this experience. We value feedback and will use this information to improve customer satisfaction. Please reach out to me so I can hear more about this situation and help correct things for the future. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

April 20, 2022

The service department was outstanding and provided professional manner. The service advisor, Cesar was great and was very knowledgeable about the services provided. More

by David.Ganeto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for the wonderful feedback, David! We're thrilled to hear you had a great experience with our service team and we hope to see you again next time here at Herb Chambers Kia of Burlington!

Apr 21, 2022 -

David.Ganeto responded

great service department!

April 17, 2022

I had a flat tire and they fixed it super quick without an appointment. The service people were very friendly! More

by Wendypecci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Herb Chambers Kia of Burlington responded

We're so glad we were able to assist you! Thanks for visiting Herb Chambers Kia of Burlington and please don't hesitate to reach out if we can be of service again in the future!

April 15, 2022

You charged us $159. 00 to reset the sensor that turns off the ENGINE WARNING LIGHT and then tell us there’s no problem with the KIA. So this light comes on for no reason More

by ricmacphoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diego Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Senee O’Connell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Fonseca
Apr 15, 2022 -

ricmacphoto responded

Yes please resolve our issue. With the cost of everything going up this charge was total bullsh**t!

Apr 28, 2022 -

Herb Chambers Kia of Burlington responded

We're disappointed to read this review and assure you we take your feedback seriously. I would love the opportunity to review what occurred with our team and discuss this matter with you. Please reach out to me at your convenience. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

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