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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
385 Reviews

385 Reviews of Herb Chambers Kia of Burlington - Service Center

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June 04, 2023

Very responsive and friendly service personnel. I would not hesitate to recommend KIA of Burlington to anyone. I was told that the replacement engine as a result of a failure on my 2014 Optima woul More

by a.ferrentino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Herb Chambers Kia of Burlington responded

We're thrilled to hear that our Herb Chambers Kia of Burlington team provided you with an excellent experience! Thank you for trusting us with your Optima and please don't hesitate to reach out if we can assist you with any future automotive needs!

June 02, 2023

Michael and his team always great care of me. Excellent customer service and very professional! More

by Algiles007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Fonseca
Jun 06, 2023 -

Herb Chambers Kia of Burlington responded

We're happy Michael and the team were so helpful! We take great pride in our customer service and are happy we made this a five-star experience! Thank you for being part of the Herb Chambers Kia of Burlington family!

May 30, 2023

They forgot to order parts for the 2nd time! !!!! 45min drive for NOTHING x2!!! Don’t waste your time! More

by moirem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who knows
Jun 06, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share your honest feedback. We apologize for missing the mark during your recent visit and would like the opportunity to discuss this situation with you further. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

May 28, 2023

Excellent service by Cesar in the service department. He went above and beyond for my son’s car. Kept us constantly updated With status on vehicle being fixed. More

by Crogers70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for trusting the Herb Chambers Kia of Burlington team with your son's vehicle! We're happy to hear Cesar exceeded your expectations and we'll be sure to share this kind feedback with him. Take care and please don't hesitate to reach out if we can be of service again in the future!

May 10, 2023

Nice friendly people, you can get a good deal if your there at the right time like I was !! I have been very happy with service More

by dt1014
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Herb Chambers Kia of Burlington responded

We're thrilled to hear you had such a positive experience at Herb Chambers Kia of Burlington. Our friendly team always strives to make the car buying process as easy and stress-free as possible, and we're glad you found a good deal. Thank you for choosing us, and we hope to see you again in the future for all your vehicle needs!

April 27, 2023

I am not even sure if anything good was done , all I know is my tire was not fixed and since my visit, my remote starter is not working, I was told that the tires were rotated , but amazingly enough the ti More

by kazerani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael M.
May 01, 2023 -

Herb Chambers Kia of Burlington responded

I'm sorry to hear about the issues you experienced during your visit with us. We strive to provide top-notch service to all of our customers, and it's disappointing to hear that we fell short in your case. I would like to speak with you further about your concerns and see what we can do to make things right. If you're open to it, please give me a call at your earliest convenience. Thank you.Senee O'Connell - General Manager - soconnell@herbchambers.com

April 26, 2023

The excellent staff response and prompt service was outstanding and job was done immediately Thank you More

by josephbrown99@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Herb Chambers Kia of Burlington responded

It was our privilege to serve you, Joseph! Thanks for the kind feedback and please don't hesitate to reach out if we can assist you with any future automotive needs! - The Herb Chambers Kia of Burlington Team

April 15, 2023

Always courteous and efficient. I do wish the waiting areas had a bit more comfort,but none of the Kia waiting areas are appointed in that way. More

by mgdimartino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Herb Chambers Kia of Burlington responded

We appreciate your honest feedback and will present this to the team. We hope to see you back for another five-star experience in the future! Thank you! - Herb Chambers Kia of Burlington

March 26, 2023

Herb Chambers Kia of Burlington provides great service at a decent price. It's my "go-to" dealership. More

by JTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Montealegre
Mar 28, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for your confidence in the Herb Chambers Kia of Burlington team! We appreciate your continued support and look forward to your next visit!

March 19, 2023

Excellent and fast service. Easy appointment making, convenient Saturday hours for working people that cant come during weekdays More

by Pebh2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for trusting the Herb Chambers Kia of Burlington team with your service needs! We appreciate the positive feedback and look forward to your next visit!

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