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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
394 Reviews

394 Reviews of Herb Chambers Kia of Burlington - Service Center

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July 07, 2023

Scheduling an appointment was easy and during the visit everything went on time. People are cordial and nice. More

by FSanches73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the great review! We're happy to hear that scheduling your appointment was a breeze and that our team provided excellent service. We appreciate your kind words and hope to see you again at Herb Chambers Kia of Burlington!

July 04, 2023

This is the best Dealer Service Team I have ever worked with. Customer Service is excellent and the Technical staff is highly trained and care about their customers. Cesar the Service advisor and Diego th More

by jackooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the great review! We're glad to hear that Cesar, Diego, and the team provided you with excellent customer service and technical expertise. We look forward to assisting you with any future car trades at Herb Chambers Kia of Burlington!

June 24, 2023

Service was good and Ceaser was good at communication on my car. Helped with fixing my issues More

by pmungo30
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Herb Chambers Kia of Burlington responded

Ceaser and the team are so glad you had a positive experience. Thank you for leaving us your feedback! - Herb Chambers Kia of Burlington

June 23, 2023

The customer service is excellent, Cesar is very professional, always Keep me informed of what's going on with my cars, also the rest of the crew at front is very nice, the facilities are very comfo More

by ANTHONY RINCON
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Herb Chambers Kia of Burlington responded

Thank you, Anthony! We're glad to hear that Cesar and the rest of our team at Herb Chambers Kia of Burlington were able to provide you with excellent customer service. We appreciate your loyalty and look forward to continuing to assist you with all your automotive needs. Have a great day!

June 22, 2023

Excellent Service. Very Friendly! Informative staff and seating area was comfortable—full of natural light, which most waiting rooms don’t have. More

by santosyb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Herb Chambers Kia of Burlington responded

We're so glad to hear that you had an excellent experience at Herb Chambers Kia of Burlington! Our staff is committed to providing friendly and informative service, and we're happy that you found our waiting area comfortable. Thank you for taking the time to share your review!

June 17, 2023

They were professional and fixed our car . We are traveling and did everything possible to fix our car More

by kozuchsandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk at service Cyrus fantastic young man
Jun 20, 2023 -

Herb Chambers Kia of Burlington responded

We're glad to hear that our team at Herb Chambers Kia of Burlington could assist you with your car troubles while you were traveling. Thank you for taking the time to leave us a positive review. Safe travels!

June 13, 2023

I had a good experience at a Kia and it was this Burlington location. Thank you again Michael! More

by Lizzette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael he had nice white eyelashes !! Can’t forget that. He could smile more.
Jun 15, 2023 -

Herb Chambers Kia of Burlington responded

We're thrilled to hear you had a great experience with Michael & the team here at Herb Chambers Kia of Burlington! Please don't hesitate to reach out if we can assist you again in the future!

June 11, 2023

Had my car in for routine service. Staff is friendly, knowledgeable and helpful. Service is great! Very thorough. They take the time to explain everything to you before and after they More

by GerardDeViller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Herb Chambers Kia of Burlington responded

Gerard, thank you for taking the time to share your wonderful experience with Herb Chambers Kia of Burlington's service team! We appreciate your business and hope to see you again next time!

June 09, 2023

They did a few recalls on my KIA Forte. Very quick and easy to deal with them. More

by Rdauwer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for your kind words and five-star rating! We're happy to help you take care of these recalls and appreciate you taking the time to leave your review! We'll see you next time! - Herb Chambers Kia of Burlington

June 04, 2023

Very responsive and friendly service personnel. I would not hesitate to recommend KIA of Burlington to anyone. I was told that the replacement engine as a result of a failure on my 2014 Optima woul More

by a.ferrentino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Herb Chambers Kia of Burlington responded

We're thrilled to hear that our Herb Chambers Kia of Burlington team provided you with an excellent experience! Thank you for trusting us with your Optima and please don't hesitate to reach out if we can assist you with any future automotive needs!

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