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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.5
359 Reviews

359 Reviews of Herb Chambers Kia of Burlington - Service Center

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February 03, 2023

Good communication, true to quote, fast service. So far so good after picking it up today. More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Herb Chambers Kia of Burlington responded

We're glad to help, DK! Thank you for being a Herb Chambers Kia of Burlington customer!

February 02, 2023

.KIA doesn’t stand behind there vehicles. I have a 2016 serento and it is burning oil .Kia will not fix it till the whole engine brakes down .If it does l would have to wait for months to get it repaired a More

by Jtavares1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Barreto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Herb Chambers Kia of Burlington responded

This isn't the feedback we hope to see. I'm going to check our database for your contact information, but please call me at the number provided so we can talk about this together. I'd like to see what I can do to help. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

January 16, 2023

Very well run. ..The Service Advisor, the Mechanic, the Sales Guy and the Cashier are Friendly & Informative. More

by gkauss07
Recommend Dealer
Yes
Employees Worked With
Michael & Vladimir
Jan 18, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the kind feedback and five-star rating! Our team looks forward to seeing you again soon! - Herb Chambers Kia of Burlington

December 14, 2022

Customer service representatives were very pleasant, knowledgeable, and friendly. Mary receptionist was very nice. Mike helped me with my phone connecting to my car. He sat with me for quite a while and More

by jo.el58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Receptionist at front desk and mike
Dec 15, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share these kind comments - we'll make sure they get passed along to Mary & Mike! Please don't hesitate to reach out if our Herb Chambers Kia of Burlington team can be of service again in the future!

December 04, 2022

Wonderful and friendly service by all in Burlington MA. I would highly recommend this dealership. More

by Roro7@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
Dec 06, 2022 -

Herb Chambers Kia of Burlington responded

We're so glad you had a great experience! Thank you for rating Herb Chambers Kia of Burlington five stars!

November 30, 2022

From the moment they answered my phone call to the moment they returned my keys after the service, they were true professionals. They spoke to me with a pleasant approach, fit me in on short notice, provided More

by Lenny.marie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for the kind review! We appreciate you trusting Herb Chambers Kia of Burlington with your vehicle and are happy to hear Cesar & the team took great care of you throughout the process. Thanks for your support and please don't hesitate to reach out if we can be of service again in the future!

November 28, 2022

Ever since I bought my KIA at Herb Chambers,I haven’t encountered any challenges.They are quick to help and also make you understand how best they can help you.Micheal and Diego are really great people.v More

by prudenceray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Herb Chambers Kia of Burlington responded

Thank you so much for the kind review! Michael, Diego & the rest of the team are truly grateful for your support and look forward to your next visit here at Herb Chambers Kia of Burlington!

November 10, 2022

Excellent service! Had an appointment, they took me on time and repair was done quickly and efficiently. They definitely met and exceeded my expectation. Very happy More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for the kind review, Kathleen! We appreciate you trusting Herb Chambers Kia of Burlington with your vehicle's repair and are happy to hear that our team exceeded your expectations. Please don't hesitate to reach out if we can be of service again in the future!

November 10, 2022

I always get fast and friendly service every time I visit. I would definitely recommend More

by Nya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Herb Chambers Kia of Burlington responded

We appreciate the recommendation and five-star rating, Nya! We look forward to seeing you again! Thank you! - Herb Chambers Kia of Burlington

November 06, 2022

My experience today with Caesar and the team at Herb Chambers Kia was very professional. More

by dave.montanaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Herb Chambers Kia of Burlington responded

We're happy to hear this, Dave! Thanks for visiting Herb Chambers Kia of Burlington. Caesar & the team hope to see you again next time!

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