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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
385 Reviews

385 Reviews of Herb Chambers Kia of Burlington - Service Center

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July 28, 2023

Everyone very nice, wish I lived closer to be able to go always for service. More

by Ladiejack4477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the kind review! It was a pleasure having you visit us here at Herb Chambers Kia of Burlington and we hope you won't hesitate to reach out if we can be of service again in the future!

July 26, 2023

Good customer service. BI would refer other people to herb chambers. Quality work. Much appreciated. More

by hhnakitende
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the 5-star rating! We're happy that our team provided you with great customer service during your visit. We'll see you next time at Herb Chambers Kia of Burlington!

July 24, 2023

Michael was attentive and answered the couple of questions I had with ease and the work was done in under the time quoted. More

by B.Gill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 25, 2023 -

Herb Chambers Kia of Burlington responded

Hey Gill, thank you for the great review! We're happy to hear that Michael provided you with a great service and answered your questions. We appreciate your business and hope to see you again at Herb Chambers Kia of Burlington!

July 24, 2023

Excellent customer service, and an excellent service department, very pleasant and easy to work with! Great experience with Kia of Burlington. More

by marisaeugenia35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 25, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the kind words! We're happy to hear that you had an excellent experience with our team. It was a pleasure working with you, and we hope to see you again at Herb Chambers Kia of Burlington!

July 23, 2023

Great service. Great staff. I was happy with my service. My vehicle came back to me clean. More

by Christinacain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Herb Chambers Kia of Burlington responded

We're so glad you had a positive trip to our service center! Thank you for coming to Herb Chambers Kia of Burlington! We'll see you next time!

July 22, 2023

Driving away from Herb Chambers, I immediately could tell the difference from their maintenance job. Fast service and excellent customer care and staff are highly recommended. Thanks More

by gregmiller2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Herb Chambers Kia of Burlington responded

Thanks for the great review, Greg! We're glad to hear that you had a positive experience with our maintenance team and enjoyed excellent customer care. Drive safely, and we hope to see you again at Herb Chambers Kia of Burlington!

July 18, 2023

Nice and good customer service! Michael was very helpful and efficient. Thank you so much! More

by trang35usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 18, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for your kind words! We're thrilled to hear that Michael provided you with excellent customer service at Herb Chambers Kia of Burlington. We appreciate your feedback and will make sure to recognize him for his helpfulness and efficiency. Please don't hesitate to reach out, if you have any questions. We're here to help!

July 13, 2023

Very curtious staff. Pleasant waiting area. They keep you informed of the status of your vehicle service while you wait. Oil change could have been quicker. More

by Telly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 28, 2023 -

Herb Chambers Kia of Burlington responded

Telly, thanks for your feedback! We're glad to hear that you enjoyed our waiting area and staff. However, we apologize if the oil change took longer than expected. Your time is valuable and we'll review this with the appropriate team members. Feel free to reach out with any further comments or concerns. - Senee O'Connell - General Manager - soconnell@herbchambers.com

July 12, 2023

My car was brought in for recalls. Cesar was very professional and helpful. My wait time was under the minimum time they thought they would need the car. My only disappointment was KI More

by Helenframirez
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the positive review. We appreciate your kind words about Cesar and apologize for any inconvenience regarding the loaner situation. Your feedback is important to us, and we'll make sure it's taken into consideration moving forward. Take care and please don't hesitate to reach out if we can be of service again in the future. Respectfully, Senee O'Connell - General Manager - soconnell@herbchambers.com

July 11, 2023

Great service and friendly staff! Clear about pricing and maintenance needs. Recommend this team highly More

by Agrills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 11, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the kind words! We're happy to hear that our team at Herb Chambers Kia of Burlington provided you with a great service experience. Your recommendation means a lot to us. Have a wonderful day!

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