Herb Chambers Kia of Burlington - Service Center

Brought my 2018 Kia sorento to herb chambers Kia Burlington mass for the anti theft recall and said there was a trailer hitch recall which this sorento is not equiped with. Repair was done approx 45 Burlington mass for the anti theft recall and said there was a trailer hitch recall which this sorento is not equiped with. Repair was done approx 45 min and started my vehicle and proceeded to travel to Maine approx 70 miles. Stopped into Home Depot parking lot shop and when returned to car started up and was unable to get out of park. Tried everything and then called back to dealer to what happened due to I brought a perfectly running car in for a recall and now have this problem that has never happened before, over the phone instructed me to use scores driver to remove cap on console and push the bitten under cap to release the lock manually so to get out of park. Stated nothing they did has nothing to do with this problem which I am very suspicious to why that previously the car never had any problems. This is bazaar that within 1hr after bring to them for recall this problem starts. I certainly hope this was not done unscrupulously to have more work done.now have to use screw driver every time that car is parked so to drive. Have made appointment to return car to them to look at this problem in a week. I also may seek a independent repair shop look Into this matter and how this could possibly happen to a car that has been running perfectly to now having this problem after bringing in for this recall More

Horrible experience. The service was deplorable. Front desk people (Cesar) was always too busy on his personal cell phone, rude, and unhelpful. The mechanics looked depre The service was deplorable. Front desk people (Cesar) was always too busy on his personal cell phone, rude, and unhelpful. The mechanics looked depressed and could care less about being there. When it came to payment they quoted a different price than on the receipt. The TV was blaring and shows were not in English so no one in the waiting room could enjoy any show. I would NOT recommend this place! More

Excellent service. - cordial staff , good technical work. will return for service again when needed . thx - cordial staff , good technical work. will return for service again when needed . thx More

Michael was very professional and delivered what he promised and treated me like a family member. He promised when my Kia would be ready and had it ready on time. I will be back! promised and treated me like a family member. He promised when my Kia would be ready and had it ready on time. I will be back! More

Service was on time, service was done quickly, and the service dept was very courteous service dept was very courteous More

Cesar and everyone from service to technicians to the cashier were superb. i had a horrible experience with honda of burlington but will now be a loyal customer of kia in burlington. i am writing a let cashier were superb. i had a horrible experience with honda of burlington but will now be a loyal customer of kia in burlington. i am writing a letter to corporate More

Appointment was for a recall. I was taken promptly and work was completed within timeframe I was told. I have always had a great service experience, whenever I have taken my car i I was taken promptly and work was completed within timeframe I was told. I have always had a great service experience, whenever I have taken my car into Herb Chambers Kia of Burlington. More

When I purchased my car, the salesman went above and beyond to get the car I wanted at a price I had budgeted. I was grateful and decided to go to Herb Chambers for all service. Cesar has handled my s beyond to get the car I wanted at a price I had budgeted. I was grateful and decided to go to Herb Chambers for all service. Cesar has handled my service visits on several visits. He has always been professional, yet friendly and addressed issues that came up during service with clarity. I know I can get service elsewhere for less money but the attitude of the personnel generates confidence in the whole service operation. More

Great customer service and staff! Service dept was excellent! Thank you! Will be back again! Service dept was excellent! Thank you! Will be back again! More

Very professional and took me right on time and let me know the price before work began know the price before work began More