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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.5
359 Reviews

359 Reviews of Herb Chambers Kia of Burlington - Service Center

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July 18, 2023

Nice and good customer service! Michael was very helpful and efficient. Thank you so much! More

by trang35usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 18, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for your kind words! We're thrilled to hear that Michael provided you with excellent customer service at Herb Chambers Kia of Burlington. We appreciate your feedback and will make sure to recognize him for his helpfulness and efficiency. Please don't hesitate to reach out, if you have any questions. We're here to help!

July 13, 2023

Very curtious staff. Pleasant waiting area. They keep you informed of the status of your vehicle service while you wait. Oil change could have been quicker. More

by Telly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 28, 2023 -

Herb Chambers Kia of Burlington responded

Telly, thanks for your feedback! We're glad to hear that you enjoyed our waiting area and staff. However, we apologize if the oil change took longer than expected. Your time is valuable and we'll review this with the appropriate team members. Feel free to reach out with any further comments or concerns. - Senee O'Connell - General Manager - soconnell@herbchambers.com

July 12, 2023

My car was brought in for recalls. Cesar was very professional and helpful. My wait time was under the minimum time they thought they would need the car. My only disappointment was KI More

by Helenframirez
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the positive review. We appreciate your kind words about Cesar and apologize for any inconvenience regarding the loaner situation. Your feedback is important to us, and we'll make sure it's taken into consideration moving forward. Take care and please don't hesitate to reach out if we can be of service again in the future. Respectfully, Senee O'Connell - General Manager - soconnell@herbchambers.com

July 11, 2023

Great service and friendly staff! Clear about pricing and maintenance needs. Recommend this team highly More

by Agrills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 11, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the kind words! We're happy to hear that our team at Herb Chambers Kia of Burlington provided you with a great service experience. Your recommendation means a lot to us. Have a wonderful day!

July 08, 2023

Great customer service, I've been bringing my car there for years and they are always so very helpful. More

by maryrose1075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the great review! We appreciate your loyalty and are glad to hear that our team at Herb Chambers Kia of Burlington continues to provide you with excellent customer service. Take care and we'll see you next time!

July 07, 2023

Scheduling an appointment was easy and during the visit everything went on time. People are cordial and nice. More

by FSanches73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the great review! We're happy to hear that scheduling your appointment was a breeze and that our team provided excellent service. We appreciate your kind words and hope to see you again at Herb Chambers Kia of Burlington!

July 04, 2023

This is the best Dealer Service Team I have ever worked with. Customer Service is excellent and the Technical staff is highly trained and care about their customers. Cesar the Service advisor and Diego th More

by jackooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the great review! We're glad to hear that Cesar, Diego, and the team provided you with excellent customer service and technical expertise. We look forward to assisting you with any future car trades at Herb Chambers Kia of Burlington!

June 24, 2023

Service was good and Ceaser was good at communication on my car. Helped with fixing my issues More

by pmungo30
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Herb Chambers Kia of Burlington responded

Ceaser and the team are so glad you had a positive experience. Thank you for leaving us your feedback! - Herb Chambers Kia of Burlington

June 23, 2023

The customer service is excellent, Cesar is very professional, always Keep me informed of what's going on with my cars, also the rest of the crew at front is very nice, the facilities are very comfo More

by ANTHONY RINCON
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Herb Chambers Kia of Burlington responded

Thank you, Anthony! We're glad to hear that Cesar and the rest of our team at Herb Chambers Kia of Burlington were able to provide you with excellent customer service. We appreciate your loyalty and look forward to continuing to assist you with all your automotive needs. Have a great day!

June 22, 2023

Excellent Service. Very Friendly! Informative staff and seating area was comfortable—full of natural light, which most waiting rooms don’t have. More

by santosyb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Herb Chambers Kia of Burlington responded

We're so glad to hear that you had an excellent experience at Herb Chambers Kia of Burlington! Our staff is committed to providing friendly and informative service, and we're happy that you found our waiting area comfortable. Thank you for taking the time to share your review!

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