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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
385 Reviews

385 Reviews of Herb Chambers Kia of Burlington - Service Center

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November 22, 2023

Service is easy to schedule, they keep my service costs at a minimum, and to the limited extent that I've needed service or repairs. the work is done with perfect competence. Today I had something attended More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic who extracted the unreachable marker bulb fixture!
Nov 24, 2023 -

Herb Chambers Kia of Burlington responded

Hi Andrew! It's great to know that you had such positive experiences with our service team at Herb Chambers Kia of Burlington. We're here for all your car needs and we appreciate the trust you place in us! Enjoy those miles on your 2015 Kia Forte!

November 15, 2023

Great service! ! Not only did they completely service my vehicle but it was ready so quickly!! More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Herb Chambers Kia of Burlington responded

Thanks so much, Denise. We look forward to your next visit to Herb Chambers Kia of Burlington!

November 13, 2023

Everyone is nice and helpful. They keep an eye on customers and how long they have been there and give regular updates as to what is happening to their car. More

by lb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 14, 2023 -

Herb Chambers Kia of Burlington responded

We're glad to know you had a positive experience with our team at Herb Chambers Kia of Burlington! We always aim to keep our customers informed and comfortable. Thanks for the review!

November 11, 2023

Everybody was very polite and professional, and I did not have to wait long to have my car serviced and I did not have an appointment More

by John t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Herb Chambers Kia of Burlington responded

John, we're glad to know you had a positive experience at Herb Chambers Kia of Burlington. Our team always aims for efficiency and professionalism in our service. Thanks for your review!

October 28, 2023

I have gotten all of my services done here for the past 10 years now! Everyone here in service and sales are amazing. My family has bought or leased 17 cars now at Herb Chambers Kia in Burlington, and we w More

by emilymoreau95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Senee O’Connell
Oct 30, 2023 -

Herb Chambers Kia of Burlington responded

Emily, it's fantastic to know that you and your family have been loyal customers of Herb Chambers Kia in Burlington for the past decade! We're grateful for your continued support. Here's to many more years together!

October 24, 2023

I went in for a standard oil change and I received excellent, quick service! I appreciated the car wash. More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Lazenka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Herb Chambers Kia of Burlington responded

AJ, we're glad to know you had a great experience at Herb Chambers Kia of Burlington! We always aim for efficient service and those little extras like the car wash. Thanks for your review!

October 23, 2023

Outstanding performance by Cesar at front desk and the technicians who worked on my car. Cesar provided me with accurate e timeline for repairs needed depending on diagnostic results. He kept me updated 1 More

by Ajabu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Herb Chambers Kia of Burlington responded

We're glad to know that Cesar and our technicians provided you with an excellent service experience at Herb Chambers Kia of Burlington! It's great to learn your car is running smoothly after the repairs. We appreciate your feedback, thank you for choosing us!

October 20, 2023

Michael at the service desk has horrible attitude. Does not treat you like a customer, gets annoyed at any requests and acts like you’re a burden. The actual technician was nice and helpful but Michae More

by Sashank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Montealegre-Pineros
Oct 31, 2023 -

Herb Chambers Kia of Burlington responded

Sashank, I'm sorry to read about your experience with Michael. We strive for excellent customer service and it's clear we missed the mark in this instance. Your feedback is valuable as it helps us improve our services. Please reach out so that we can discuss this further and make things right for you. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

October 12, 2023

Really wonderful and professional customer service. I got there about 10 minutes early for an appointment and there was a bit of chaos with a lot of things happening at once. Michael at the front desk More

by marissa13aldieri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montealegre-Pineros
Oct 12, 2023 -

Herb Chambers Kia of Burlington responded

Marissa, it's great to know that Michael and our team at Herb Chambers Kia of Burlington were able to provide you with a seamless experience despite the busy atmosphere. We appreciate your patience and understanding! Looking forward to assisting you again in the future.

September 26, 2023

Service was fast and efficient. They took my car in at the scheduled time and applied the software update quickly. More

by ev22
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (service/
Sep 27, 2023 -

Herb Chambers Kia of Burlington responded

We're glad to know you found our service at Herb Chambers Kia of Burlington fast and efficient. We always aim for punctuality and swift resolutions! Thanks for the positive feedback. We'll see you next time. Safe travels!

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