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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
393 Reviews

393 Reviews of Herb Chambers Kia of Burlington - Service Center

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June 09, 2025

I had a great experience with Michael in the service department. He was friendly and professional. The work was done quickly and with good communication More

by Cjbenea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
May 29, 2025

Made an appointment by phone previous week, they took my car right away, oil change was done in under an hour. More

by Jeandhat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Herb Chambers Kia of Burlington responded

We're glad to hear that your appointment went smoothly at Herb Chambers Kia of Burlington. Thanks for choosing us!

May 28, 2025

Service was smooth and quick. Great experience. It was easy to schedule! Nice people in reception More

by KiA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Herb Chambers Kia of Burlington responded

We strive for the best for our customers, and you've made our day with your review! Thank you for being a valued part of our family! - Herb Chambers Kia of Burlington

May 23, 2025

They were very supporters by explaining process details and options - excellent costumer service - I strongly recommend this location More

by Javsastre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Herb Chambers Kia of Burlington responded

Thank you for recommending Herb Chambers Kia of Burlington! We're delighted to hear that our team provided excellent customer service and helped explain the process details. We appreciate your support!

May 11, 2025

I had a great experience at Herb Chambers KIA in Burlington. Michael, my service rep, was prompt, professional, and easy to work with. The service was done quickly and correctly, with clear communic More

by maryrose1075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Montealegre-Pineros
May 13, 2025 -

Herb Chambers Kia of Burlington responded

We're delighted to hear about your positive experience with Michael and the team at Herb Chambers Kia of Burlington! It's great to know that everything was handled efficiently, making for a smooth process. We look forward to providing you with reliable service in the future!

May 02, 2025

Always get the best service. Never worried about extras being added or talked into things I don’t need!!! Quick and easy!!! More

by Bigjim77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
May 04, 2025 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that you consistently receive top-notch service at Herb Chambers Kia of Burlington. Thanks for trusting us with your needs! Safe travels!

May 02, 2025

Excellent service , People are friendly and car was ready on time.They even washed my car, I wasn’t expecting that and it looked really nice. More

by janw6219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that you enjoyed the excellent service and friendly atmosphere at Herb Chambers Kia of Burlington! Thanks for sharing your experience with us! Safe travels!

April 29, 2025

As usual Michael my Service Advisor was great. The tech Omar has also been a pleasure to work with.. The entire Service Team is helpful, professional and honest. More

by jackooks
Workmanship
Recommend Dealer
Yes
Employees Worked With
MICHAEL , OMAR
Apr 29, 2025 -

Herb Chambers Kia of Burlington responded

Hi Jack, thank you for sharing your positive experience with Michael, Omar, and the rest of our Service Team at Herb Chambers Kia of Burlington! We're delighted to know that their professionalism and honesty stood out during your visit. We look forward to serving you again in the future! Safe travels!

April 12, 2025

We have had awesome experiences at Herb Chambers Kia of Burlington both buying our car and with service. Excellent communication and prompt service. I cannot recommend it more! More

by Susie.Ginsburg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar
Apr 14, 2025 -

Herb Chambers Kia of Burlington responded

Susie, we're delighted to hear about your positive experiences with both our sales and service teams at Herb Chambers Kia of Burlington. Thank you for recommending us!

April 10, 2025

Went in for an oil change plus the recommended 30k maintenance, and on the way back home while driving on the highway noticed some loose plastic pieces on the dashboard. They turned out to be the glov More

by 27.mace-shrikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Arbelae
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share your experience. It’s important to us that every vehicle is returned in proper condition, and I regret that this wasn’t the case during your visit. I appreciate you bringing this to our attention, and if there’s anything else we can assist with, please don’t hesitate to reach out. Gerry Salois – General Manager - gsalois@herbchambers.com

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