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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
388 Reviews

388 Reviews of Herb Chambers Kia of Burlington - Service Center

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May 02, 2025

Always get the best service. Never worried about extras being added or talked into things I don’t need!!! Quick and easy!!! More

by Bigjim77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
May 04, 2025 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that you consistently receive top-notch service at Herb Chambers Kia of Burlington. Thanks for trusting us with your needs! Safe travels!

May 02, 2025

Excellent service , People are friendly and car was ready on time.They even washed my car, I wasn’t expecting that and it looked really nice. More

by janw6219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that you enjoyed the excellent service and friendly atmosphere at Herb Chambers Kia of Burlington! Thanks for sharing your experience with us! Safe travels!

April 29, 2025

As usual Michael my Service Advisor was great. The tech Omar has also been a pleasure to work with.. The entire Service Team is helpful, professional and honest. More

by jackooks
Workmanship
Recommend Dealer
Yes
Employees Worked With
MICHAEL , OMAR
Apr 29, 2025 -

Herb Chambers Kia of Burlington responded

Hi Jack, thank you for sharing your positive experience with Michael, Omar, and the rest of our Service Team at Herb Chambers Kia of Burlington! We're delighted to know that their professionalism and honesty stood out during your visit. We look forward to serving you again in the future! Safe travels!

April 12, 2025

We have had awesome experiences at Herb Chambers Kia of Burlington both buying our car and with service. Excellent communication and prompt service. I cannot recommend it more! More

by Susie.Ginsburg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar
Apr 14, 2025 -

Herb Chambers Kia of Burlington responded

Susie, we're delighted to hear about your positive experiences with both our sales and service teams at Herb Chambers Kia of Burlington. Thank you for recommending us!

April 10, 2025

Went in for an oil change plus the recommended 30k maintenance, and on the way back home while driving on the highway noticed some loose plastic pieces on the dashboard. They turned out to be the glov More

by 27.mace-shrikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Arbelae
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share your experience. It’s important to us that every vehicle is returned in proper condition, and I regret that this wasn’t the case during your visit. I appreciate you bringing this to our attention, and if there’s anything else we can assist with, please don’t hesitate to reach out. Gerry Salois – General Manager - gsalois@herbchambers.com

April 09, 2025

Good customer service with courtesy. . I appreciate to the paying attention to customer by employee More

by Sanu R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Apr 10, 2025 -

Herb Chambers Kia of Burlington responded

Thank you for the fantastic feedback about your recent visit here at Herb Chambers Kia of Burlington! We appreciate your business and hope to see you again in the future!

April 05, 2025

Frustrating service experience; responded to a recall only to find out the part was not available and I will need to go back. They were pleasant, but not sure why they had no parts on hand for a known is More

by dcamj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael (not sure of last name)
Apr 11, 2025 -

Herb Chambers Kia of Burlington responded

It's disappointing to hear about the inconvenience with your recall service. We strive for efficient and prepared visits, so it's concerning that we didn't have the necessary parts available. Please feel free to reach out if you'd like further assistance or updates on this matter. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

April 02, 2025

Very happy with the service from Michael's excellent team work explain in detail about the tire and fix the problem very positive and I would like to say again Thank you More

by Merk250
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David M
Apr 03, 2025 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that Michael and the team at Herb Chambers Kia of Burlington provided such detailed and positive service. Thank you for sharing your experience, and we're here if you need anything else!

March 31, 2025

They did a good job working during my car tire replacement, and took all my concerns serious. More

by carolinaperezm1718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Herb Chambers Kia of Burlington responded

Carolina, Thank you for the five-star rating! The team looks forward to working with you again! – Herb Chambers Kia of Burlington

March 29, 2025

I came in for two recalls. A perfect experience - quick and efficient. They knew about the recalls and had all the parts. Thank you! More

by Igor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Herb Chambers Kia of Burlington responded

Igor, we're delighted to hear that your recall service was quick and efficient at Herb Chambers Kia of Burlington. Thank you for trusting us with your vehicle!

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