Herb Chambers Kia of Burlington - Service Center

Awful customer service. I went eleven days without a vehicle and every time I called asking for an update I was told “call back at the end of the week” or “I don’t know, he’ I went eleven days without a vehicle and every time I called asking for an update I was told “call back at the end of the week” or “I don’t know, he’s not back till monday.” Eleven days for a problem that turned out to be so small and simple that it could have been resolved way sooner than that. Then when I went to pick my car up, the guy at the counter was so rude. Absolutely awful, I will not be coming back again. More

Excellent service! Cesar provided outstanding customer support, patiently answering all my questions and offering clear, helpful guidance. Cesar provided outstanding customer support, patiently answering all my questions and offering clear, helpful guidance. More

I was very satisfied with my 30,000 mile tune up on my Kia Sorento! Kia Sorento! More

Very pleasant people to deal with. Answered all of my questions and the car is washed and vacuumed each time Answered all of my questions and the car is washed and vacuumed each time More

Our new Sorento had wires chewed by mice. Reportedly, the service center has been pricing the repair at more than twice as other licensed Kia service centers (30hr vs 10hr, then 20hr vs 10hr) Reportedly, the service center has been pricing the repair at more than twice as other licensed Kia service centers (30hr vs 10hr, then 20hr vs 10hr). The car has been sitting in the shop for more than TWO WEEKS with NO WORK BEING DONE. We are paying for the rental out-of-pocket (for >$30/day). Nobody appeared to care about the customer enough to provide honest work. We will never visit Burlington MA Kia ever again. But what do they care? "Your car drives fine" was the first call that we got. "What is wrong with it, again?" asked the mechanic. More

I dropped my car off at 10:15 I came back at 2:30 and still had to wait another hour and half. I was told one to two hours when I made the appointment. The gentleman at the desk that took care of me was still had to wait another hour and half. I was told one to two hours when I made the appointment. The gentleman at the desk that took care of me was awesome. More

Really helpful staff. Polite and efficient. Could do with some coffee in the lounge. Happy to use them again Polite and efficient. Could do with some coffee in the lounge. Happy to use them again More

I had to bring my Telluride in to have an accessory added, and the service was professional, efficient, and exceeded expectations added, and the service was professional, efficient, and exceeded expectations More

The service was very fast and efficient. I definitely recommend this Kia dealership in Burlington. I definitely recommend this Kia dealership in Burlington. More

I just wanna say the outstanding customer service I got From Cesar and Diego Thank you for all your help. You guys are the best. From Cesar and Diego Thank you for all your help. You guys are the best. More