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Herb Chambers Kia of Burlington
Burlington, MA
761 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 761 reviews
February 10, 2010
I have called this dealership to have a recall performed on my vehicle, and a very nice man named Steve answered the phone. I guess they are just getting ready to open (not fully staffed, I guess...) and he on my vehicle, and a very nice man named Steve answered the phone. I guess they are just getting ready to open (not fully staffed, I guess...) and he assured me that I would be getting a call back. I figured, "yeah, sure.." as my past experiences with OTHER dealers were not very helpful. What do you know, I got a call back within a couple of hours from a very friendly voice belonging to Eric- He stated that he was the service manager and they were getting the service staff gathered and trained, as they were to be opening very soon. He assured me that he would contact me THE MINUTE they opened, so I can be the FIRST customer! He asked if this was an emergency, and if my vehicle was running properly (he really seemed to care!). If this is the caliber of service I can expect from just speaking with them on the telephone, I think I have found a new home for service for my family's 2 KIAs!! I also can't wait to see the new dealership! Best of luck to Burlington KIA! Keep this up, and I'll be a regular customer!! More
by n-tshelly
Employees Worked With
Steve, Eric
