Herb Chambers Kia of Burlington

I purchased my vehicle from another Kia dealer. What a subpar experience compared to Burlington's staff! Jennifer was very gracious and helpful in gathering my information and adding me to their system. subpar experience compared to Burlington's staff! Jennifer was very gracious and helpful in gathering my information and adding me to their system. Whatever I can get done there, I will! Otherwise I'll have to revised the other dealership and my skin crawls just at the thought of it! Herb Chambers Kia Burlington is new and everyone was extremely welcoming and helpful. Thanks for making my Saturday! p.s. invest in a balancing machine will ya so we don't have to subject ourselves to another dealership? I think it will be well worth the investment in the long run by becoming the one stop shop all Kia customers could go to! More

Wonderful dealership. The staff is very friendly. Our salesman asked us what we were looking for in a vehicle and matched us to the car that suited our needs. No pushy high pressure salespeople at this d salesman asked us what we were looking for in a vehicle and matched us to the car that suited our needs. No pushy high pressure salespeople at this dealership. It was a great experience. I have already recommended this dealership to friends. More

What a great experience we recently had purchasing a new Kia Soul at Herb Chambers. The dealership has a wonderful, extremely friendly, pressure-free atmosphere and the sales staff are truly fabulous. On Kia Soul at Herb Chambers. The dealership has a wonderful, extremely friendly, pressure-free atmosphere and the sales staff are truly fabulous. On a scale of 1 to 10 I would have to say everyone we dealt with was a "10" and our salesperson, Leanne Maniscalco, was definitely an "11". It was a real pleasure! More

I have never heard of or experienced this type of treatment at a car dealership, EVER! The manager,sales staff, and finance employee's were so unbelievably helpful! They listened to things that I wan treatment at a car dealership, EVER! The manager,sales staff, and finance employee's were so unbelievably helpful! They listened to things that I wanted, what financially made sense, and what would make me happy and helped me find the perfect vehicle for me. I am so happy with my new car and the treatment they gave me. If anyone is looking to buy a Kia, or any car for that matter they should definately visit this dealership. They go above and beyond to give you the best experience possible. I could not say enough great things about this dealership. More

Not even sure where or how to start since I loved every part of my experience at Kia of Burlington. The first email I got back from my online inquiry had me hooked. Leanne was the sales person that I was part of my experience at Kia of Burlington. The first email I got back from my online inquiry had me hooked. Leanne was the sales person that I was lucky enough to have help me get my new car purchase started. She was knowledgeable, friendly and understanding of my wants and needs in a car purchase. We first sat down and came up with a great deal on a 2011 Kia Sorento that meet all my needs and I was excited about my new purchase. Before being able to sit down and sign the paperwork, something came up personally and I was not able to make the deal work. Both Leanne and Steve worked so hard for me and it was not easy to walk away from them knowing I could not get into the car I wanted and they worked so hard on for me. After several months passed and I was in a better place to purchase my new car I contacted Leanne and we started all over again, if anything the second time some how got even better then the first. EVERYONE was amazing from start to finish with this purchase!!! Unlike other dealerships I had been too and hated every second of being there, this was different. Leanne and Steve were friendly, understanding, professional and welcoming. I have bought many cars and this was by far the top of my list for best overall experience. When we got to the financing office the amazing experience continued, he got us through the long paperwork process painlessly and we got just what we needed to make the deal perfect! Leanne truly went to work for me as a customer and made me feel like I was her only customer and number one priority. I can not thank her Steve or Bobby enough for making this a perfect experience from start to finish. Thank you for making what everyone usually considers a bad experience just the opposite! Some how they have made this dealership into avoiding all the things people hate about buying a car. I have already told several people in the market to buy a car that they must stop at Kia of Burlington first! Keep up the great work and I will see all of you again soon when I come in for my first oil change. More

We walked in just to get information on the new Kia Sorento and ended up leaving with a new Sorento. Not because we felt pressure: in fact the exact opposite. Leanne was only too happy to provide inf Sorento and ended up leaving with a new Sorento. Not because we felt pressure: in fact the exact opposite. Leanne was only too happy to provide information and offer a test drive but understood we needed some time to consider options. Meanwhile, our 2 children were making noise and honking the horns of every car in the showroom, and the staff there couldn't have been nicer. They also have free apples/waters/TV to keep them occupied/happy while you evaluate your options. We decided we wanted to combine some of the options on a different vehicle. Leanne made it happen and gave us a realistic and accurate price. She further advised of the rebates we could expect and we got a trade in value amount at that time from the manager, Steven Keener. We had such a good experience and were impressed with the car, price and staff, that we decided to buy before we even looked at the CRV or Traverse, as we had planned. Lastly, they didn't forget about us after the car purchase. We needed cross bars for our roof rack and there was an issue obtaining the parts. So Leanne, Steven and Scott all worked together and got it done for us in a timely manner with different parts. Leanne was always on top of things via email and phone and always made sure our time was not wasted, which is rare customer service these days! I cannot recommend her, the dealership or the car (although granted it is only a month or so old) enough. - Jenn H More

I had an extremely positive experience with this business today. My 2001 Toyota needed its 90,000 maintenance. I got quotes from several places and, for the scope of the service being provided, this was, by today. My 2001 Toyota needed its 90,000 maintenance. I got quotes from several places and, for the scope of the service being provided, this was, by far, the best choice. The staff and service people are friendly and efficient. They called me throughout the day to let me know exactly what needed to be done and then again when the car was ready. (On time, just as promised.) I am very happy with my choice. More

When my husband and I were shopping for a new minivan our priorities were; price, safety and convenience with the buying process. We are a very busy couple with 2 young children and spending time car shoppi priorities were; price, safety and convenience with the buying process. We are a very busy couple with 2 young children and spending time car shopping was not high on the priority list. So, I was looking for a a dealer that would provide honest and clear answers to our questions without the hassle. I phoned many Kia dealers looking for immediate answers to my questions. When I called Herb Chambers and spoke to Leanne, she was not only friendly and patient, but she was the only sales associate I had spoken to that day who informed me of the complete rebates Kia offered. I had called 3 other Kia dealers and none of them told me about all of the rebates or spent the time to answer my questions fully. Further, the base price of the minivan at Herb Chambers was significantly lower than what I was quoted at the other Kia dealers. At that point, my decision was made...my husband and I went to Herb Chambers Kia in Burlington. When we met Leanne face-to-face, the experience just got better. I am very satisfied with my new van and the interactions I had with Leanne at Kia. More

Quality service, best I ever received from any dealership. The service management could not have been more considerate, friendly and professional. I will not take my Kia anywhere else and recommen dealership. The service management could not have been more considerate, friendly and professional. I will not take my Kia anywhere else and recommend all local Kia owners do likewise. They will not be disappointed. More

Good experience overall. Great price and great customer service.... service.... More